Allaa Salman
Orland Hills,IL
Summary
Reliable, energetic, and resourceful customer service professional with over 10 years of experience in resolving customer complaints, promoting conflict resolution, and consistently meeting company goals. Expertise includes client services and relationship building, along with effective communication skills. Highly dependable support specialist focused on time management and organizational skills to enhance service delivery and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Associate Banker
BMO Bank
Orland Park, IL
09.2024 - Current
- Fostered strong client relationships through regular communication and tailored support to meet individual needs.
- Operated daily on over 50 customer transactions in both the lobby and drive-up, ensuring efficiency and accuracy in service delivery.
- Processed a range of financial transactions, including deposits, withdrawals, loans, and credit card payments for both individual and business accounts.
- Assisted customers in obtaining foreign currency, such as euros and pounds, to facilitate their travel needs.
- Balanced teller drawers and managed vault cash and coin currency with precision.
- Contributed to increased branch revenue through effective cross-selling of various banking products and services.
- Resolved customer inquiries regarding account balances, service charges, CD and Money Market rates, and online banking assistance, maintaining high satisfaction levels.
- Maintained accurate records of all transactions, ensuring a clear audit trail of daily activities.
- Supported branch management in administrative functions, including scheduling appointments, filing documents, generating reports, and managing office supplies inventory.
- Handled over 20 phone calls daily, maintaining a positive demeanor and a strong focus on customer satisfaction.
Bank Teller
US Bank NA
Orland Park, IL
12.2018 - 08.2019
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Operated on over 30 transactions daily. Processed various deposits and withdrawals on individual and business accounts. Successfully closed 95% of transactions in a day.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handled over 15 phone calls daily with a positive attitude and focus on customer satisfaction. Achieved a success rate of 90% overall.
Bakery Department Supervisor
Sweet Ali's Gluten Free Bakery
Hinsdale, IL
09.2016 - 07.2018
- Led a team of 6 bakers to practice safe food handling procedures at all times and prepare all bakery items according to standards of quality, quantity control, taste, and presentation.
- Mixed all bakery products consistently and in compliance with recipes, portioning, measuring ingredients, operating the mixer, and being attentive to waste control guidelines.
- Effectively prepped, stored, rotated, and stocked over 100 products according to standard bakery procedure.
- Hire and train a staff of efficient, hardworking associates.
- Submitted reports to senior management to aid in business decision-making and planning.
- Collaborated with 3 additional department supervisors to ensure high quality products were provided to the customers.
- Received over 150 orders weekly for retail and wholesale operations. Successfully completed over 95% of orders.
Baker
Sweet Boutique Bakery, LLC.
Hinsdale, IL
04.2014 - 09.2016
- Produced consistently high-quality baked goods for customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Developed over 20 recipes for new products and improved existing recipes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Packaged and labeled over 50 baked goods with accurate descriptions and ingredients.
- Received over 100 orders weekly for retail and wholesale operations. Successfully completed over 95% of orders.
- Delivered over 20 high quality baked goods to wholesale colleagues.
Education
Associate Of Applied Science - Management Culinary Arts And Baking & Pastry
Moraine Valley Community College
Palos Hills, IL2014
Skills
- Customer Support Excellence
- Accurate Data Management
- Skilled in Conflict Resolution
- Exceptional Written and Verbal Communication
- Adept at Delegating and Prioritizing Team Tasks
- Expertise in Microsoft Office Suite, including Excel, Word, and PowerPoint
Timeline
Associate Banker
BMO Bank
09.2024 - Current
Bank Teller
US Bank NA
12.2018 - 08.2019
Bakery Department Supervisor
Sweet Ali's Gluten Free Bakery
09.2016 - 07.2018
Baker
Sweet Boutique Bakery, LLC.
04.2014 - 09.2016
Associate Of Applied Science - Management Culinary Arts And Baking & Pastry
Moraine Valley Community College