Nasir Putman
Security Officer/ Customer Service Representative
San Francisco,CA
Summary
My objective is to bring another level of success to a company with my super strong work ethic and drive to succeed. I'm welcoming and ver, so I'm looking to bring high energy and wonderful customer service. As stated, before I'm willing to do whatever to make sure we are a well-oiled running machine. Prefer Full-Time/40+ Hours! Looking for career opportunities! (open to apprenticeship/internships)
Overview
3
3
years of professional experience
3
3
Certifications
Work History
GSOC Operator
Allied Universal Security Services
05.2025 - Current
- Optimized response times to security incidents through effective communication and coordination with team members.
- Ensured compliance with relevant regulations and standards by conducting regular review of GSOC policies and procedures.
- Streamlined processes for incident management, improving overall efficiency and performance.
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
Amusement Associate
Round One Entertainment
01.2025 - 04.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
SEASONAL GUEST ADVOCATE, CASHIER
TARGET CORP.
05.2024 - 12.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
PACKAGE HANDLER
UPS
01.2024 - 04.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
CUSTOMER SERVICE REPRESENTATIVE
URBAN AIR
11.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Downtown High School
San Francisco, CA01.2024
Skills
Crisis response oversight
Comprehensive vulnerability evaluation
Access control expertise
CCTV oversight
Expertise in product features and benefits
Versatile in dynamic environments
Efficient data input
Service excellence
Effective listening
Efficient at acquiring new skills
Supportive demeanor
HONORABLE MENTIONS
- Employment Program helps me get certification for job if needed
- Completed over 90 hours of volunteered community service during summer, which included working in the food pantry and doing community outreach!
Certification
Food Handlers Certification
Timeline
GSOC Operator
Allied Universal Security Services
05.2025 - Current
Amusement Associate
Round One Entertainment
01.2025 - 04.2025
SEASONAL GUEST ADVOCATE, CASHIER
TARGET CORP.
05.2024 - 12.2024
PACKAGE HANDLER
UPS
01.2024 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
URBAN AIR
11.2022 - 10.2023
High School Diploma -
Downtown High School