Allaisya Frazier
USAA Teleperformance
Richmond,VA
I am a very skilled professional specializing in customer service, including building productive relationships, resolving complex issues, and customer loyalty. I bring 9 years in maintaining customer satisfaction and contributing to success in all of my positions for myself and my team.
9
Years of experience
3
Certification
1
Language
Work History
Licensed Insurance Agent
2 Years 1 Month
USAA Teleperformance - Richmond, VA | 09.2024 - Current
- Provided options and information to assist customers with insurance.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Met financial based needs and upsold to new and existing customers.
Security Dispatcher
7 Months
Securitas - Sandston, VA | 09.2024 - 04.2025
- I practiced punctuality, attention to detail and being vigilant and quick.
- Oversaw dispatch call activity for timely responses and document tasks completed.
- Operated multi-line telephone system, prioritized calls and took action based on incident type and importance.
- Received emergency and non-emergency calls to dispatch security service and medical assistance and neutralizing hostile situations.
Operations Agent
1 Year 5 Months
GAT Airline Ground Support - Richmond, VA | 07.2023 - 12.2024
- Receiving, preparation, pilot communication, fuel checks etc. Making a safe flight possible.
- Provided announcements to passengers to explain baggage procedures and order.
- Enforced safety policies and procedures, confirming compliance with regulations.
- Conducted departure and arrival briefings accurately.
- Effective communication with air traffic control and other airfield personnel as required.
Youth Counselor
2 Years 4 Months
Gateway children's homes - Richmond, VA | 03.2022 - 07.2024
- Created various plans for young individuals.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Coordinated youth programs and activities to promote self-esteem and interpersonal skills.
Front desk Membership Assistant
2 Years 2 Months
YMCA - Chesterfield, VA | 06.2017 - 08.2019
- Helped members navigate systems, pay for services and resolve different issues.
- Led tours of the facility to show families the amenities and other benefits of membership.
- Assisted non members and established members in person or by telephone to answer questions, concerns, or scheduling.
- Monitored cash drawers and maintained adequate cash supply.
- Maintained high energy and professionalism when dealing with clients and staff.
Education
College - Psychology and Sociology
Norfolk State University
09.2026
High school diploma - Criminal Justice
Highland Springs Tech. Center
06.2020
High school diploma
Henrico High School
06.2020
Upper secondary education
Skills
- Superior customer service
- Sales strategy development
- Client relationship management
- Live chat support
- Feedback delivery
- Community engagement
- Member service and support
- Regulatory compliance
Certification
- First Aid
- CPR
- Pharmacy Tech
- MCAS - Microsoft Certified Application Specialist
Languages
English
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer