Allajawaun Johnson
Aurora,CO
Summary
Driven self-starter successful at delivering vital clerical support to internal teams and customers. In the past AJ has been known for his abilities in analytical problem solving and talent for boosting operational efficiency! Professional, knowledgeable and well versed in administrative support and customer service. AJ is offering over 5 years of experience managing company reputation with customers with a proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. All in all, AJ is a motivated, team-oriented and eager leader excited about using his skills to boost sales and support company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Market Sales Associate
Allstate
Denver, CO
08.2022 - Current
- Engaged with customers to build rapport and loyalty.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Upsold additional products and services after identifying customer needs and requirements.
- Calculated quotes and educated potential clients on insurance options.
Chief Mortgage Officer / Mortgage Loan Originator
Gemtrago Home Finance LLC
Denver, CO
12.2021 - 05.2022
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
- Monitored pipelines to track and log status of loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Developed prospects for new loans by conducting 10 or more warm lead calls per week.
Sr. Mortgage Loan Originator
Motto Mortgage Express
Lakewood, United States
10.2019 - 07.2021
- Conducted pre-funding and funding activities for all applications
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
- Reviewed and validated details of loan applications and closing documentation
- Set up, stored and updated customer files, department records and regulatory paperwork
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
- Verified credit histories, personal references and employment backgrounds for each applicant
- Successfully closed average of 4 loans per month
Mortgage Loan Originator
Pulte Mortgage
Centennial, CO
09.2017 - 07.2019
- Originate loans while providing extraordinary customer service
- Provide reasonable return and demonstrate ability maintain weekly origination quotas even at times of low volume.
- Obtained and maintained active licenses within seven different states that require federal guidelines and honest practices
- Active NMLS number 1676718 - Throughout Colorado, Nevada, New Mexico, Texas, South Carolina, North Carolina and Georgia -Knowledge of most/all general mortgage terms, automatic underwriting systems and federal requirements
- Prepared documents for customers, submitting and overseeing through each step of closing process
Sales Consultant
Xfinity/Comcast
Denver, CO
08.2015 - 09.2017
- Assist customers with excellent customer service while exceeding monthly sales quota
- Demonstrate products and equipment to clients to provide understanding of all products also including: Operation of multiple databases to finalize sales task, overseeing weekly retail inventory, successfully launch Xfinity Mobile with Comcast and become the first sales rep to successfully complete Xfinity mobile sales process
- Retain 85% customer experience percent to goal
Education
High School Diploma -
Overland High School
Aurora, CO05.2015
Skills
- Sales and Marketing specialist
- Excellent customer service
- Rapid database entry (Microsoft Excel and Word proficient)
- Data verification, administration and reporting
- Financial modeling and transactions expert
- Superior organization skills
- Excellent verbal/written communication
- Database and Client Retention Management (CRM) Systems
- Ease with Computers and Technology
Certification
Colorado Notary Public
Timeline
Market Sales Associate
Allstate
08.2022 - Current
Chief Mortgage Officer / Mortgage Loan Originator
Gemtrago Home Finance LLC
12.2021 - 05.2022
Sr. Mortgage Loan Originator
Motto Mortgage Express
10.2019 - 07.2021
Mortgage Loan Originator
Pulte Mortgage
09.2017 - 07.2019
Sales Consultant
Xfinity/Comcast
08.2015 - 09.2017
High School Diploma -
Overland High School