Amber Guskey
Phoenix,AZ
Summary
Results-driven Accountable Insurance Representative with a strong focus on client management and promoting insurance plans. Skilled in effectively handling multiple competing responsibilities simultaneously, showcasing exceptional time management abilities. Committed to delivering top-notch customer service, consistently exceeding expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Market Sales Associate
Allstate
11.2023 - Current
- Worked remotely helping customers find and select products that best suited their needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Used company software to analyze customer coverage needs, prepare proposals, and issue policies.
Substitute Teacher/ESS Aide
Great Hearts Archway Classical Academy
02.2023 - Current
- Fulfill short-term substitute teaching requirements for all subjects in K-5 age groups
- Teaching Assistant for Special Education Students in K-5 age groups.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Office Manager/Client Portfolio Manager
Doncaster Law, PLLC
09.2021 - 04.2022
- Responsible for end-to-end client engagement, including intake, scheduling, consultations, billing, and follow-up
- Responsible for managing and maintaining all administrative aspects of the firm, including, but not limited to, setting up new vendors, recruiting, hiring and training new employees, managing existing employees, processing payroll, and creating employee schedules.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Relationship Manager & Lending Specialist
Bank of America
10.2016 - 09.2021
- Focused on relationship acquisition and deepening while analyzing financial needs and recommending solutions
- Took on additional responsibilities outside of my normal duties in order to become proficient in Operational tasks to directly assist the Financial Center Manager in running all aspects of the daily branch activities.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Whirlpool Sales Representative
Marketstar
02.2011 - 07.2016
- Coordinate promotional activities, including training events and trade shows, and work with store managers, corporate HR managers, or other local companies to market products and boost sales.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Appliance Sales Consultant
Ultimate Electronics
10.2009 - 02.2011
- Highly trained and knowledgeable sales consultant responsible for identifying customer needs, building productive relationships, and creating customer loyalty.
- Built lasting relationships with customers through attentive service and consistent follow-ups, leading to repeat business and referrals.
- Kept up-to-date with evolving industry trends and innovations in order to provide relevant information for customers'' purchasing decisions.
Appliance Sales Associate
Sears, Roebuck & Co
11.2002 - 12.2009
- Sales representative accountable for creating relationships, uncovering opportunities, and recommending solutions for the client.
- Worked closely with manufacturers'' representatives to stay informed about new product releases and their features.
- Increased customer satisfaction by providing expert advice on suitable appliances based on their needs and preferences.
Education
Bachelor of Science in Biomedical Sciences Candidate -
Arizona State University
Associate of Science - Biology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2011
Associate of Science - General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2011
High School Diploma -
Coconino High School
Flagstaff, AZ06.2003
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
- Policy Knowledge
- New Client Acquisition
- Leads Prospecting
- Marketing Strategies
Certification
- Personal Line Insurance License
- AGEC-S Certification
Timeline
Market Sales Associate
Allstate
11.2023 - Current
Substitute Teacher/ESS Aide
Great Hearts Archway Classical Academy
02.2023 - Current
Office Manager/Client Portfolio Manager
Doncaster Law, PLLC
09.2021 - 04.2022
Relationship Manager & Lending Specialist
Bank of America
10.2016 - 09.2021
Whirlpool Sales Representative
Marketstar
02.2011 - 07.2016
Appliance Sales Consultant
Ultimate Electronics
10.2009 - 02.2011
Appliance Sales Associate
Sears, Roebuck & Co
11.2002 - 12.2009
Bachelor of Science in Biomedical Sciences Candidate -
Arizona State University
Associate of Science - Biology
Maricopa Community Colleges - Mesa Community College
Associate of Science - General Studies
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Coconino High School