Allan Banuelos
Aurora,CO
Summary
Accomplished Service Technician at Shortline Buick GMC, skilled in diagnostics and customer service. Enhanced system reliability through drivetrain improvements and trained junior technicians, boosting team efficiency. Proficient in troubleshooting and preventive maintenance, ensuring high customer satisfaction. Recognized for attention to detail and adaptability, contributing to streamlined operations and increased service quality.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Service Technician
Shortline Buick GMC
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance and repairs on various vehicle models efficiently.
- Assisted customers with service inquiries, ensuring high satisfaction levels.
- Collaborated with team members to streamline repair processes and reduce turnaround times.
- Maintained accurate records of service activities and parts inventory management.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Analyzed and replaced various drivetrain and powertrain components, enhancing overall system reliability and functionality.
Sales Associate Manager
Lids Sports Group
Aurora, CO
04.2017 - 01.2020
- Trained and mentored new sales associates to enhance product knowledge and customer engagement.
- Developed sales strategies to increase store revenue and optimize customer experiences.
- Analyzed sales data to identify trends, informing adjustments in inventory management and promotions.
- Coordinated staff schedules to ensure optimal coverage during peak hours, improving service efficiency.
- Implemented visual merchandising standards to enhance product presentation and drive customer interest.
Education
Automotive Repair
Pickens Technical College
Aurora, Colorado, CO05.2020
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Hand tool expertise
- Equipment inspection
- System installation
- Electrical systems
- HVAC systems
- Diagnostics skill
Certification
Ase basic maintenance and light repair
Ase HVAC Repair
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate Manager
Lids Sports Group
04.2017 - 01.2020
Service Technician
Shortline Buick GMC
Automotive Repair
Pickens Technical College