Allan E. Hokanson II
Holbrook
Summary
Accomplished Microsoft Certified Systems Engineer with 30 years of experience in installing, configuring, and troubleshooting network and operating systems. Expertise includes establishing AD user accounts, implementing security protocols, and executing disaster recovery solutions. Proven ability to resolve technical issues efficiently while mastering new technologies. Skilled communicator, effectively engaging with stakeholders at all levels.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Field Engineer
ISA Information Systems Services
Needham, MA
03.1992 - 08.1992
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Executed service calls and managed spare parts inventory for client companies, leading engineering efforts for two automotive manufacturer contracts supporting desktops and peripherals.
- Conducted on-site evaluations to diagnose technical issues, delivering timely solutions that enhanced client satisfaction.
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Mentored junior engineers, creating a positive learning environment that encouraged professional development.
Senior Systems Engineer - Manager North America Support
Hollingsworth & Vose Company
East Walpole, MA
05.2021 - 06.2026
- Architect, install, configure, and troubleshoot Windows servers in physical, virtual, and cloud environments, and engage in ongoing performance tuning and resource optimization.
- Architect IT solutions and services based on business needs.
- Develop installation, configuration, and operational procedures, and maintain system standards.
- Upgrade existing systems and technologies, including all testing and implementation plans.
- Implemented new systems and technologies with comprehensive testing and implementation plans to ensure operational readiness.
- Troubleshot, repaired, and recovered from system failures while coordinating with impacted parties to minimize downtime.
- Provided senior level support and cross training to the Operations team.
- Communicate and collaborate effectively with colleagues and business partners.
- Provide written and/or verbal updates to the IT Manager and senior leaders as required
- Oversight of Active Directory including management of objects, sites, OUs, GPOs, domain controllers and all related domain services.
- Configure and troubleshoot Azure and O365 services in the Corporate cloud.
- Manage and maintain corporate virtual environments utilizing VMWare.
- Manage and maintain corporate DFS infrastructure and file servers.
- Utilized PowerShell to script automated tasks and generate reports.
Incident Manager / Systems Administrator II
Overture Partners
10.2018 - 05.2021
- Contracted at Novartis Institute for Biological Research, supporting diverse research projects.
- Performed hands-on maintenance and support of research computing platform systems, resolving incidents and fulfilling tasks to ensure system reliability.
- Performed hands-on maintenance and support of servers and applications as a member of the Infrastructure Operations Team.
- Manages individual tasks or incidents through the company’s ticketing system.
- Coordinates with the members of Engineering team, Service Desk and Application Service Managers.
- Ensures proper adherence to global standards, policies and regulatory compliance (GxP).
- Developed comprehensive documentation to support operational processes and improve team efficiency.
Systems Administrator
Homesite Insurance
05.2018 - 09.2018
- Managed infrastructure server maintenance to ensure optimal performance and reliability
- Resolved service tickets for Infrastructure Server group, enhancing system uptime and user support
- Provisioned virtual Windows servers based on requests, supporting operational needs of various teams.
- Exchange 2013 Administration.
- Project to upgrade VMWare ESXi 6.0 virtual machines virtual hardware, NICs to vmxnet3 and vmTools.
- Supplemental staffing through TEKsystems 4 month contract.
- This is a short-term contract to lend a hand to various support groups wherever my knowledge and experience can be leveraged.
- Supported the Desktop Services group by assisting with service requests.
Systems Engineer II
Haemonetics Corp
07.2014 - 03.2018
- Enterprise Information Technology – Operations
- Managed over 650 Windows servers across 22 sites worldwide, along with 22 VMware Datastores, ESX Hosts, and EMC Storage. Oversaw two Exchange 2010 DAGS in Braintree, Massachusetts, and Signy, Switzerland.
- Apply general knowledge of Microsoft Windows server operating systems and back-office components along with general networking principles.
- Upgraded networked systems to meet IT department and business unit strategic objectives.
- Monitor and resolve performance, utilization and capacity issues as they arise on Windows NT systems and network infrastructure using SolarWinds.
- Support and maintain the network and system infrastructure at the Haemonetics locations worldwide. The network infrastructure includes Microsoft Windows servers and services, SQL, Storage, VMware, local area networks (LAN) and wide area networks (WAN).
- Managed user permissions to networked resources to ensure proper access control.
- Primary technical resource for the Exchange 2010 Environment.
- Primary technical resource for the VMware virtualization Environments
- Primary technical resource for the EMX VNX/VNXe Storage environments
- Highlights and Achievements
- Developed and deployed Active Directory Group Policy to replace Login Scripts to map users network drives to local site Network Shared resources. Developed over 18 sites
- Developed and deployed Active Directory Group Policy to attach users to Network Shared Printer based upon physical Site location, Group Membership or IP Subnet. The GPO will remove printers not associated with a site and connect to the site’s printers. The GPO does not affect printer connections not defined within the GPO.
- Engineered and deployed WSUS on a global scale. The design uses GPO to assign computers to WSUS Computer Groups, configures which WSUS downstream server the computers connect to and when they are scheduled to download and apply patches. Task Scheduler with PowerShell is used to Approve for installation patches to the WSUS computer groups by scheduling PowerShell scripts to approve for installation patches to specific WSUS computer groups. Patches are also limited to Critical and Security patches only. Finally, Microsoft Excel 2013 with the PowerQuery add in is used to dynamically update a query on Computers in AD and computers that are members of the WSUS groups. The query will also import data from the schedule WSUS patching report generate daily.
- Worked with the Desktop Engineering group on the creation of two Server Build Gold Images for server OS’s 2008 R2 and 2012 R2. Provided guidance on presenting additional applications and settings options to be performed post build. The Gold Images and build process was done using the Microsoft Deployment Toolkit, MDT. These images were used to deploy Virtual Machines in the VMWare Infrastructure.
- Managed two Microsoft Exchange 2010 DAGs, supporting over 5000 user and shared mailboxes.
- Managed VMware virtualization environment to support efficient server operations.
- Managed EMC VNXe SAN systems to maintain optimal storage performance.
- Server Consolidation project to reduce server management complexity
- Participated in business site closures, managing virtual and physical server transitions to ensure continuity of operations.
- Deployed PaperCut print management software Leveraged Follow Me and Secure Print capabilities.
- Created and maintained an excel spreadsheet populated by a PowerShell script gathering hardware configuration information of all Active Directory member servers, integrating PowerQuery to compile data on computer manager, department, and division from AD object attributes for monthly asset inventory.
- Migrated HP UX, IBM AIX, and SUN Unix computers from a closed site in El Dorado Hills CA to corporate office in Braintree MA, installing systems in racks, powering them on, and configuring networks for production communication.
- Built LINUX servers to the required specifications provided by various vendors. Installed WebAdmin to facilitate configuration and management. Also installed on some LINUX servers the Desktop GUI which allowed for the use of Windows Remote Desktop Connection to connect and manage the virtual Linux servers remotely.
Systems Engineer
Ananke IT Solutions
01.2012 - 07.2014
- Managed Services Group
- Monitored server health for 20 clients and resolved issues by responding to system alarms and reviewing event logs. Maintained and backed up 21 in-house servers, including 15 Dell PowerEdge servers and 6 Hyper-V virtual servers.
- Utilized support applications to improve system monitoring and enhance client support efficiency.
- Supported various technologies to ensure performance and reliability across client systems.
- Microsoft Active Directory
- Group Policies
- NTFS Security and inheritance
- Microsoft servers 2003 – 2012
- Microsoft Exchange Server 2007, 2010
- Microsoft Terminal Server
- Microsoft Office 365 including Directory Synchronization. Migration
- Symantec Backup Exec 11 - 2012
- Symantec Endpoint Protection
- BitDefender Cloud solution
- McAfee SaaS
- SonicWall
- Cisco Meraki Switches/Routers/Wireless
- Dell Servers
- HP Servers
- Microsoft Office 2003 - 2013
Managed Services Engineer
GreenPages Technology Solutions
Kittery, ME / Boston, MA
05.2010 - 01.2012
- Monitored, responded to, and resolved GreenPage’s clients' server and infrastructure alerts; provided after-hours User Help Desk support.
- Coordinated vendor support interactions with Microsoft, HP, Dell, Cisco, Novell, and VMWare for timely resolution of client issues.
- Delivered technical support for diverse technologies, improving system performance and user experience.
- VMWare ESX servers and virtual machine using vCenter and vSphere.
- Dell Servers and Equalogic SANs
- HP Servers and MSA SANs
- VEEAM backup and Restore 5.0
- Symantec Backup Exec 11 - 2010 and Endpoint Protection.
- Cisco VPN clients (Exposure to Cisco switches, routers and Wireless Controller and Access Points)
- Kaseya to monitor and access remote systems
- AutoTask for ticketing
- Log Me In for remote access of users computers.
- Postini email filtering
Systems Engineer
Ananke Inc
Providence, RI
02.2007 - 09.2009
- Microsoft SMS Application Packaging
- Coordinated quality assurance assessments and user acceptance testing for SMS distribution while managing server administration tasks.
- Verified functionality of release candidate packages for optimal performance using testing platforms on VMware ESX Server 3.5, ESXi 3x, and VMware Workstation 6.1, while setting up and scheduling automated distributions with Microsoft SMS 2003 and administering two Windows 2003 servers for the Application Packaging group.
IT Contracting and Consulting
Signature Consulting LLC
Woburn, MA
02.2006 - 01.2007
- NetWare and Windows Server Consolidation / Support
- Consolidated 20 NetWare 5.1 servers into 3 NetWare 6.5 servers at South Boston campus, enhancing server management.
- Delivered server data consolidation and login script maintenance for Gillette's server consolidation project. Also provide day to day operational support on their NetWare 5.1 and 6.5 servers.
- Facilitated Gillette IT's integration with Proctor and Gamble IT.
Senior Network Administrator / Server Support
Pinkerton’s Computer Consulting Inc.
Boston, MA
07.2005 - 01.2006
- Supported Massachusetts Turnpike Authority in managing Central Artery Tunnel Projects Novell NetWare servers during transition to MTA management.
- Implemented network security protocols to safeguard sensitive information and ensure compliance with industry standards.
- Managed configuration and maintenance of routers, switches, and firewalls to optimize network performance.
- Led troubleshooting efforts for complex network issues, ensuring minimal downtime and swift resolution.
Network Administrator / Server Support
Interops
Waltham, MA
01.2004 - 04.2005
- Supported Citizens Bank's Novell NetWare servers and managed NDS user community.
- Coordinated planning and execution of Citizens Bank migration to Microsoft Active Directory from NetWare eDirectory (NDS), troubleshooting pre- and post-migration issues.
- Configured and maintained network infrastructure to ensure optimal performance and reliability.
- Implemented security protocols to protect sensitive data across organizational networks.
- Troubleshot network issues, providing timely resolutions to minimize downtime.
Systems Engineer/Technical Consultant
Concordant, Inc.
North Chelmsford, MA
01.2000 - 01.2002
- Delivered NetWare Operating Systems support, installed file servers, and troubleshot technical issues for client companies in complex networking environments. Advised clients on optimal application of technology solutions to align with current and future IT needs.
- Designed and implemented robust systems architectures to enhance operational efficiency.
- Led cross-functional teams in system integration projects, ensuring alignment with organizational goals.
- Developed automated testing processes to improve software reliability and reduce deployment times.
Systems Engineer
Inacom Corporation
Burlington, MA
01.1996 - 01.2000
- Provided on-site technical support and network administration for clients, executing installations, maintenance, and upgrades of servers, fiber optics, printers, and software applications to ensure optimal system performance.
- Designed and implemented robust IT solutions enhancing system performance and reliability.
- Led cross-functional teams in project delivery, ensuring alignment with organizational goals.
- Developed and documented system architectures, streamlining processes for future projects.
Network Engineer
Synaxis Corporation
Needham, MA
01.1992 - 01.1996
- Led installation and maintenance of network systems to ensure optimal performance.
- Administered network systems for client Novel networks, managing installations, troubleshooting, configuration, upgrades, and support, while implementing disaster recovery plans.
- Designed and implemented network architecture to enhance system performance and reliability.
- Led troubleshooting efforts to resolve complex network issues, ensuring minimal downtime.
- Developed and maintained comprehensive documentation for network configurations and protocols.
Lead Field Service Technician
Centel Information Systems, Inc.
Waltham, MA
01.1987 - 01.1992
- Executed service calls, diagnosing, troubleshooting, and repairing computers and peripherals to restore functionality. Managed spare parts inventory to ensure availability for timely repairs. Coordinated technician dispatch for service calls, monitoring call statuses to enhance service response times.
- Led field service operations, ensuring timely and effective technical support for clients.
- Mentored junior technicians, enhancing team skills and service delivery standards.
- Diagnosed and resolved complex hardware and software issues for diverse client systems.
Education
Certificate - Electronics and Computer Technology
Associated Technical Institute
Woburn, MAMasters Certificate - MCSE 2000 + Exchange
Clark University
Braintree, MASkills
- Active Directory
- Microsoft Windows Server 2000 - 2016
- Exchange administration
- Microsoft Hyper-V 2008 -2016
- VMWare ESXi 41 - 60
- VMWare vSphere (Client and Web)
- VMWare vCenter
- Backup Exec 2010, 2012
- Barracuda Backup
- PowerShell scripting
- TCP/IP networking and devices
- TCP/IP protocol
- Group Policies
- Microsoft WSUS 3x
- User support
- Technical support
- System troubleshooting
- Problem resolution
- Root-cause analysis
- Installation skills
- Help desk management
- Cloud services
- Disaster recovery
- Virtualization
- IT infrastructure
- Infrastructure development
- Linux systems
- Carbonite, eVault management
- System testing
- Process improvement
- Continuous improvement
- Teamwork and collaboration
- Teamwork
- Critical thinking
- Attention to detail
- Effective communication
- Customer service
- Problem-solving
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem resolution
- Teamwork
- Problem-solving
- Effective communication
Certification
- Microsoft Certified Systems Engineer, MCSE 2000 & 2003
- Microsoft Certified Systems Administrator MCSA 2000 & 2003
- Microsoft Certified Professional, MCP
- Symantec Technical Specialist – Backup Exec 2010
- Master’s Certificate in MS Windows 2000 Systems Engineer + Exchange - Clark University.
- Certified Novell Engineer, CNE 4 & 5
- Certified Novell Administrator, CNA 4 & 5
Timeline
Senior Systems Engineer - Manager North America Support
Hollingsworth & Vose Company
05.2021 - 06.2026
Incident Manager / Systems Administrator II
Overture Partners
10.2018 - 05.2021
Systems Administrator
Homesite Insurance
05.2018 - 09.2018
Systems Engineer II
Haemonetics Corp
07.2014 - 03.2018
Systems Engineer
Ananke IT Solutions
01.2012 - 07.2014
Managed Services Engineer
GreenPages Technology Solutions
05.2010 - 01.2012
Systems Engineer
Ananke Inc
02.2007 - 09.2009
IT Contracting and Consulting
Signature Consulting LLC
02.2006 - 01.2007
Senior Network Administrator / Server Support
Pinkerton’s Computer Consulting Inc.
07.2005 - 01.2006
Network Administrator / Server Support
Interops
01.2004 - 04.2005
Systems Engineer/Technical Consultant
Concordant, Inc.
01.2000 - 01.2002
Systems Engineer
Inacom Corporation
01.1996 - 01.2000
Field Engineer
ISA Information Systems Services
03.1992 - 08.1992
Network Engineer
Synaxis Corporation
01.1992 - 01.1996
Lead Field Service Technician
Centel Information Systems, Inc.
01.1987 - 01.1992
Masters Certificate - MCSE 2000 + Exchange
Clark University
Certificate - Electronics and Computer Technology
Associated Technical Institute