Timothy Krueger
Omaha,NE
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Field Engineer
Five Nines
Omaha, NE
04.2022 - Current
- Respond to tier 2 escalated tickets for 64+ clients
- Work with tier 3 to resolve DNS/Networking/Server problem tickets
- Deploy networking equipment and respond to emergency situations
- Work with clients to set up specialized software solutions
Placement Engineer
Five Nines
Omaha, NE
10.2021 - 03.2022
- Responded to technical concerns quickly and effectively devised solutions.
- Responded to tier 2 problems and resolved them in a timely manner
- Resolved networking and systems issues while coordinating with tier 3 and/or outside vendors
- Implemented solutions for automating tasks to streamline business operations
- Solely responsible for all tier 1 and 2 tickets with local engineering firm
- VPN administration and troubleshooting
- MFA implementation and administration
Desktop Support Engineer
Five Nines
Omaha, NE
04.2021 - 09.2021
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT04.2023
Associate of Science - Aviation Maintenance Technology
Community College of The Air Force
02.2017
Skills
- VPN Configurations
- Active Directory
- Windows Server
- Technology Upgrades
- Multi-Factor Authentication
- Hardware Installation and Maintenance
- Permissions and Access Control
- System Administration
- System and Network Security
- Virtualization
Certification
Comptia A+
Comptia Network+
Comptia Security+
Linux Essentials
Timeline
Field Engineer
Five Nines
04.2022 - Current
Placement Engineer
Five Nines
10.2021 - 03.2022
Desktop Support Engineer
Five Nines
04.2021 - 09.2021
Bachelor of Science - Cloud Computing
Western Governors University
Associate of Science - Aviation Maintenance Technology
Community College of The Air Force