Hussein Alithawi
Mobile,AL
Summary
Accomplished Field Technician with a proven track record of enhancing system performance and customer satisfaction through expert maintenance, troubleshooting, and technical support. Skilled in network connectivity and professional communication, significantly reduced downtime and streamlined IT processes. Demonstrated ability to improve efficiency and implement solutions that align with employer needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Field Technician
01.2023 - 06.2024
- Streamlined workflow processes through diligent documentation of all work performed, creating a valuable reference library for future technicians.
- Played a crucial role in resolving complex networking issues through expert analysis, troubleshooting, and decision-making abilities.
- Maximized customer satisfaction ratings by utilizing excellent communication skills when coordinating with both internal teams and external vendors.
- Reduced downtime by performing regular maintenance on network equipment and infrastructure.
- Assisted in the design and deployment of new networks, contributing technical expertise to ensure optimal performance from day one.
- Consistently met or exceeded project deadlines through meticulous time management skills and close attention to detail.
- Improved network efficiency by diagnosing and repairing various hardware and software issues.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT03.2025
Skills
- Network Troubleshooting
- IP Addressing
- Cable Management
- Network configuration
- Switch Configuration
- Wireless Networking
- Telecommunications Knowledge
- Software Upgrades
- Routing Protocols
- Equipment Installation
- Hardware maintenance
- Performance Testing
- Network Security
- LAN and WAN Technologies
- Help Desk Support
- Software configuration
- Network protocols
- Network support
- Data Backup
- Support Services
- VPN configurations
Certification
CCNA
Cisco Certified Network Associate
Date Certified June 24, 2024
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Field Technician
01.2023 - 06.2024
Bachelor of Science - Information Technology
Western Governors University
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