Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allan Garcia

Morgan Hill,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Clinical Assistant

Stanford Children’s Health
05.2023 - Current
  • Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in.
  • Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
  • Facilitated efficient patient flow by coordinating appointments, handling insurance verifications.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
  • Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Customer Service Associate

Target
11.2021 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

American Eagle Outfitters, Inc
08.2021 - 11.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Contributed to event marketing, sales and brand promotion.
  • Solved customer challenges by offering relevant products and services.

Education

No Degree - General Studies

Gavilan College
Gilroy, CA

High School Diploma -

Live Oak High School
Live Oak, CA
06.2021

Skills

  • Quality Assurance
  • Customer Service and Assistance
  • Guest Services
  • Decision Making
  • Approachable and Outgoing
  • Adaptable and Flexible
  • Critical thinking
  • Team collaboration
  • Appointment scheduling expertise
  • Insurance verification
  • Patient confidentiality compliance
  • Front desk reception
  • Time management proficiency
  • Willingness to learn
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Updating medical records

Timeline

Clinical Assistant

Stanford Children’s Health
05.2023 - Current

Customer Service Associate

Target
11.2021 - Current

Sales Associate

American Eagle Outfitters, Inc
08.2021 - 11.2021

No Degree - General Studies

Gavilan College

High School Diploma -

Live Oak High School
Allan Garcia