Kiana Hammiel
Trillium Health Resources
Rocky Mount,NC
9
years of professional experience
Experienced with patient-centered care and effective case management. Utilizes advanced techniques in behavioral health to enhance patient well-being. Track record of building strong relationships and ensuring high standards of care.
Work History
Clinical Assistant
4 Months- Assisted healthcare professionals in patient care and documentation processes.
- Worked with Mental Health Patients
Mental Health Member Service Agent
1 Year 10 Months- Improved patient satisfaction by providing timely and accurate health information and resources.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Streamlined communication between patients and healthcare providers, ensuring efficient appointment scheduling and followups.
Behavioral Health Case Manager
2 Years 9 Months- Monitored client progress through assessments, interviews, and observations.
- Actively participated in developing innovative approaches towards improving overall quality of life for clients.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
Front Desk Receptionist
2 Years 3 Months- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
Retention Customer Service Representative
2 Years 3 Months- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bachelors in Psychology
Associates Degree
High school diploma
Skills
Problem Solving
Customer Service
Effective Time Management
Microsoft Office
Teamwork
Behavioral Health
Case Management
Mental Health Treatment
Individual Counseling
Behavioral Assessment
Analytical and Critical Thinking
Self-Directed
Quality Assurance
Timeline
Clinical Assistant
UNC Nash Health Care Systems
04.2026 - CurrentRead More
Mental Health Member Service Agent
Trillium Health Resources
10.2024 - CurrentRead More
Behavioral Health Case Manager
MACTA, LLC
12.2021 - 09.2024Read More
Front Desk Receptionist
Carolina Home Medical
09.2019 - 12.2021Read More
Retention Customer Service Representative
Spectrum Call Center
06.2017 - 09.2019Read More
Nash Central High School
High school diploma
Read More
Pitt Community College
Associates Degree
Read More
East Carolina University
Bachelors in Psychology
Read More