Lindsay Whitcombe
Truxton,NY
Summary
Professional Clinical Specialist with solid experience in patient care, medical record management, and clinical support. Skilled in vital signs monitoring, assisting with medical procedures, and maintaining patient confidentiality. Known for strong collaboration with healthcare teams, adaptability to changing needs, and results-driven approach to care. Dependable and efficient, ensuring smooth operations and high-quality patient experiences.
Overview
8
8
years of professional experience
Work History
Clinical Assistant
Guthrie Medical Group
08.2022 - Current
- Improve patient satisfaction by handling queries and concerns with empathy and professionalism.
- Interact with patients to obtain accurate vital signs, perform medication reconciliations, and obtain detailed medical histories
- Prepare exam rooms to specific standards and on a tight schedule to meet the office's high daily demand
- Coordinate patient care needs between various medical offices through clear and thoughtful communication with patients, medical professionals, pharmacies and office staff
- Coordinate with insurance companies to secure needed prior authorizations
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comfort anxious patients before procedures and listen to concerns, offering support, and compassion.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Strengthen team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Demonstrate expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Support successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Enhance patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Facilitate continuity of care through timely coordination of referrals to specialists or other healthcare providers as directed by the attending physician.
- Promote office efficiency through coordinating charts, completing insurance forms, and helping patients with diverse needs.
Public Safety Dispatcher
Onondaga County E911 Center
08.2018 - 08.2022
- Effectively worked with colleagues during high stress, emotionally taxing situations to ensure the safety of responders, residents, and visitors of the community.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Completed regular training sessions to maintain certifications and stay current with industry best practices.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Telecommunications Officer
Allegheny County Department of Emergency Services
07.2016 - 08.2018
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
A.A.S - Registered Nurse Program
SUNY Broome Community College
Binghamton, NY12.2025
A.A.S - Health Studies
SUNY Broome Community College
Binghamton, NY05-2025
General Studies
Tompkins Cortland Community College
Dryden, NY12.2022
Skills
- Communication
- Computer proficiency
- Critical thinking
- Emotional intelligence
- Empathy
- Integrity
- Organization
- Problem solving
- Knowledgeable in EPIC
- Patient Advocacy
Timeline
Clinical Assistant
Guthrie Medical Group
08.2022 - Current
Public Safety Dispatcher
Onondaga County E911 Center
08.2018 - 08.2022
Telecommunications Officer
Allegheny County Department of Emergency Services
07.2016 - 08.2018
A.A.S - Registered Nurse Program
SUNY Broome Community College
A.A.S - Health Studies
SUNY Broome Community College
General Studies
Tompkins Cortland Community College
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