Michelle Van Allen
Washington,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Experienced HR Specialist who exhibits high level of discretion to handle sensitive and confidential information.
Overview
38
38
years of professional experience
Work History
Senior HR Operations Specialist
The Guthrie Clinic / Guthrie Medical Group P.C.
Sayre , PA
2023.06 - 2024.09
- Managed sensitive and confidential information while prioritizing employee and Provider trust, ensuring the security of business operations.
- Provided exceptional customer service support, promptly addressing inquiries and fulfilling the needs of providers, caregivers, and other internal/external customers.
- Demonstrated strong multitasking and time management abilities
- Performed provider administrative and HR tasks showcasing strong multitasking and time management skills.
- Quickly adapted to new challenges and tasks
- Worked effectively without supervision
- Administered the updating of a candidate database to fulfill future hiring prerequisites.
- Updated company records with new hire information, including contact details and educational background details such as degrees, certifications, and licenses.
- Facilitated interview logistics by scheduling calendar appointments for phone and in-person meetings with hiring managers and key personnel.
- Managed the completion and submission process for Public Service Loan Forgiveness applications to the relevant programs.
- Efficiently managed verification of employment requests with precision.
- Handled all aspects of unemployment claims management.
- Provided support in handling workman's compensation claims and disability cases
- Managed completion of all subpoenas.
HR Payroll/Benefits Specialist
The Guthrie Clinic / Guthrie Medical Group
Sayre , PA
2019.01 - 2023.06
- Delivered outstanding customer service for a range of issues including employee benefits and payroll deductions.
- Collaborated with department Managers to efficiently handle Employee terminations
- Provided assistance to employees regarding payroll management including tax regulations, location updates, and wage modifications.
- Conducted meticulous inspections of personnel folders and records to ensure their accuracy in terms of position, filing, neatness, and timely purging.
- Confirmed employee employment status via mail, email, and telephone channels.
- Managed and resolved inquiries from government agencies, financial institutions, and educational institutions regarding employees.
- Verified and processed all Unemployment claims, ensuring accurate documentation.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Patient Financial Counselor
Guthrie Medical Group
Sayre , PA
2007.01 - 2019.01
- Accurately and timely processed financial assistance applications, determining eligibility according to Guthrie's Charity Care policy
- Validated all required patient financial and confidential information
- Established effective communication protocols with patients, families, and insurance firms ensuring smooth claim processing and document completion.
- Maintained and updated reporting logs daily to track Charity activity and Patient communication, delivering up-to-date account information to participating entities.
- Arranged payment plans for outstanding balances based on the applicant's disposable income
- Ensured utmost confidentiality for patients' financial and health data, adhering strictly to HIPPA guidelines.
- Proficient in health care financial services, medical billing and Insurance regulation
- Utilized excellent organizational skills combined with customer service expertise
- Participated in billing-focused customer service training programs and remained knowledgeable about beneficial community-based resources and services for patients.
Insurance Specialist
Guthrie Medical Group
Sayre , PA
2004.06 - 2007.01
- Worked on assigned preclaim edits, paper claims, reports, and work files to achieve accurate and timely claim submission.
- Managed secondary Insurance claims by providing accurate filing and re-filing of corrected or complex appeal work to ensure timely payment.
- Assisted with the training of fellow employees and took on leadership responsibilities
- Analyzed and troubleshooted complex billing problems with demonstrated skills and proficiency.
- Collaborated with supervisor, offering suggestions and resolving issues for claims resubmitted through payer appeal process.
- Conducted in-depth research on rejected and non-responded claims, utilizing internal rejection protocols, coding knowledge, reimbursement policies, payer guidelines, and additional resources to ensure successful payment.
- Provided exceptional customer service to internal and external clients.
- Maintained strict adherence to HIPAA compliance guidelines, ensuring the confidentiality of patient health information.
UPS Store Franchise Co-Owner
Self Employed
Sayre , PA
2003.06 - 2004.06
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Recruited, trained, evaluated, and supervised staff members across multiple areas
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Created marketing campaigns to promote products and services.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Engaged in community and industry events to network, promote the business, and stay informed on market developments.
- Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
- Completed Notary Public Educational Training Program on 03/31/2004, gaining Pennsylvania Notary status by 04/12/2004 to offer this service for our Franchise
National Sales Support Specialist
WFTV Channel 9
Orlando , FL
2000.06 - 2003.06
- Provided administrative support to Management & Sales personnel while also handling order data entry tasks.
- Provided crucial support in managing high paced and high dollar orders
- Implemented new processes to streamline new order entry, tracking and troubleshooting
- Performed multitasking in a high-volume sales department.
- Compiling weekly management and sales analysis reports
- Provided onsite talent and commercial assistance
- Provided air time support to customers via phone and email.
- Maintained positive working relationship with fellow staff and management.
- Performed clerical and administrative duties for on-site Sales team and Management.
Customer Service Representative/ Office Support
American Industrial
Warren , MI
1996.01 - 2000.06
- Managed and improved customer service experience, processed invoice billing & collections, performed computer data entry.
- Managed and supervised receptionist duties as well as shipping and receiving operations
- Assumed the role of personal secretary to the owner, overseeing mail and coordinating banking activities.
- Ensured accurate and efficient handling of job quotes, tracking, and status updates
- Assisted in the execution of inside sales operations.
- Developed and managed travel itineraries for business trips, ensuring all necessary arrangements were made in advance.
- Assisted with the preparation of presentations for client meetings as well as other related tasks to ensure smooth operations.
- Coordinated flight bookings, ground transportation, and accommodations for owner and sales team
Patient Account Representative
Romain Management
Clinton Township , MI
1989.06 - 1996.01
- Proficient in computer data entry and provided support as an office assistant to Providers
- Successfully performed various administrative duties including patient accounting, accounts receivable management, provider services coordination, and maintaining positive patient relations. Proficient in medical insurance billing and skilled in accurate computer data entry.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Provided customer service to patients regarding billing inquiries and account information.
- Resolved inquiries from patients, families and external payers.
Customer Service Representative / Radiology Coder
CyCare Practice Management
Clinton Township , MI
1987.02 - 1989.06
- Enhanced patient relations by providing exceptional customer service and addressing concerns promptly
- Maintained a high level of professionalism when dealing with difficult customers.
- Patient Medical Billing
- Organized and maintained files according to established system.
- Proficient in computer data entry
- Provider service Representative
- Medical Radiology report coder
Restaurant Manager
Kentucky Fried Chicken Inc.
Clinton Township , MI
1986.06 - 1989.06
- Managed and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Resolved conflicts among employees in an effective manner.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Established policies for cash handling procedures to maximize security measures.
- Managed accounts payable, accounts receivable and payroll.
Education
Certificate - Psychological First Aid Training
NYS Office of Mental Health
New Paltz, NY2023-05
Certification - NY State of Health Assistor
NY State of Health
New York, NY2018-02
Certificate - EPIC System Training
The Guthrie Clinic
Sayre, PA2017-05
Certificate - Service Excellence
The Guthrie Clinic's Service Excellence Academy
Sayre, PA2016-07
Certificate - Corporate Compliance/HIPAA & Safety/Security
The Guthrie Clinic Compliance Dept
Sayre, PA2014-09
Certificate - Customer Service Training
The Guthrie Clinic
Sayre, PA2007-01
Certificate - CPT, ICD-9, & Modifier Coding Class
Guthrie Medical Group P.C.
Sayre, PA2006-03
Certificate - Business Philosophy & Confidentiality Training
The Guthrie Clinic IDX Training
Sayre, PA2004-07
Notary Public - Notary Public
National Notary Association
Harrisburg, PA2004-03
Certificate - Conference On Customer Service
Skillpath Seminars
Southfield, MI1999-10
Certificate - Computer Software Training
New Horizons Computer Learning Center
Southfield, MI1995-02
State Licensed Beauty Professional - Manicurist
Pivot Point Fashion School of Beauty
Shelby, MI1993-10
Training - Medical Terminology / Radiology Coding
Wayne State University
Detroit, MI1989-02
Certificate - Medical Terminology / Medical Billing
Chippewa Valley Adult Education
Clinton Township, MI1988-01
High School Diploma -
Chippewa Valley High School
Clinton Township, MI06.1986
Skills
- Strong work ethic
- Positive and dedicated team player
- Exceptional interpersonal abilities
- Capable of effective independent work
- Superior customer service and communication skills
- Proficient in organizational tasks and multitasking
- Skilled in time management with a focus on attention to detail
- Trustworthy with confidential information
- Committed to professionalism, reliability, and service excellence
- Adaptable and flexible
- Experienced in leadership roles
- Competent in administrative support, data entry, and office tasks
Personal Attributes:
- Detail-oriented
- Strong team player
- Highly motivated with a positive outlook
- Hardworking, reliable, and dependable
- Quick to learn new skills
- Excellent communicator
References
- Jeffrey Grenzer - The Guthrie Clinic, Sr Director Talent Mgmt 716-345-4452
- Mike Newell - Kimura, Chief Marketing Officer 586-530-8418
- Tammy Arnold - Guthrie Robert Packer Hospital, GME Program Coordinator 570-867-0675
- Leo Vaccaro -JATCA, Site Manager 586-260-4010
- Duane Niemi - American Industrial, Gauging Manager, 586-306-0764
Timeline
Senior HR Operations Specialist
The Guthrie Clinic / Guthrie Medical Group P.C.
2023.06 - 2024.09
HR Payroll/Benefits Specialist
The Guthrie Clinic / Guthrie Medical Group
2019.01 - 2023.06
Patient Financial Counselor
Guthrie Medical Group
2007.01 - 2019.01
Insurance Specialist
Guthrie Medical Group
2004.06 - 2007.01
UPS Store Franchise Co-Owner
Self Employed
2003.06 - 2004.06
National Sales Support Specialist
WFTV Channel 9
2000.06 - 2003.06
Customer Service Representative/ Office Support
American Industrial
1996.01 - 2000.06
Patient Account Representative
Romain Management
1989.06 - 1996.01
Customer Service Representative / Radiology Coder
CyCare Practice Management
1987.02 - 1989.06
Restaurant Manager
Kentucky Fried Chicken Inc.
1986.06 - 1989.06
Certificate - Psychological First Aid Training
NYS Office of Mental Health
Certification - NY State of Health Assistor
NY State of Health
Certificate - EPIC System Training
The Guthrie Clinic
Certificate - Service Excellence
The Guthrie Clinic's Service Excellence Academy
Certificate - Corporate Compliance/HIPAA & Safety/Security
The Guthrie Clinic Compliance Dept
Certificate - Customer Service Training
The Guthrie Clinic
Certificate - CPT, ICD-9, & Modifier Coding Class
Guthrie Medical Group P.C.
Certificate - Business Philosophy & Confidentiality Training
The Guthrie Clinic IDX Training
Notary Public - Notary Public
National Notary Association
Certificate - Conference On Customer Service
Skillpath Seminars
Certificate - Computer Software Training
New Horizons Computer Learning Center
State Licensed Beauty Professional - Manicurist
Pivot Point Fashion School of Beauty
Training - Medical Terminology / Radiology Coding
Wayne State University
Certificate - Medical Terminology / Medical Billing
Chippewa Valley Adult Education
High School Diploma -
Chippewa Valley High School
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