Michelle Van Allen
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Experienced HR Specialist who exhibits high level of discretion to handle sensitive and confidential information.
Overview
20
20
years of professional experience
Work History
Senior HR Operations Specialist
The Guthrie Clinic / Guthrie Medical Group
06.2023 - 09.2024
- Provided customer support, following established service guidelines to handle inquiries and escalate complex issues
- Provided exceptional customer service by promptly addressing inquiries and fulfilling the needs of providers, caregivers, and other internal/external customers.
- Carried out various provider administrative and HR responsibilities
- Managed and updated a candidate database for future hiring requirements.
- Updated company records with new hire information, such as contact details and educational background, including degrees, certifications, and licenses.
- Collaborated with hiring managers to ensure that recruitment processes are efficient and effective.
- Efficiently managed the completion of new hire paperwork and forms.
- Coordinated interview logistics by arranging calendar appointments for phone and in-person meetings with hiring managers and key personnel.
- Handled the management and submission of Public Service Loan Forgiveness applications to the relevant programs.
- Managed employee verification of employment requests efficiently and accurately
- Successfully oversaw the handling of all unemployment claims
- Assisted with managing workman's compensation claims and Disability cases
- Managed completion of all subpoenas.
- Ensured the confidentiality of sensitive human resource data, preserving employee trust and securing business operations.
HR Payroll/Benefits Specialist
The Guthrie Clinic / Guthrie Medical Group
01.2019 - 06.2023
- Delivered excellent customer service assistance on issues related to employee benefits, payroll deductions, and more.
- Collaborated with department Managers to efficiently handle Employee terminations
- Obtained necessary forms and assisted employees with payroll, tax, location, compensation, and wage adjustments.
- Inspected personnel folders and records for accuracy of position, filing, neatness, promptness of filing, and purging as required.
- Verified employee employment status through various communication channels including mail, email, and telephone.
- Accurately addressed inquiries from government agencies, financial institutions, and educational institutions regarding current and former employees.
- Verified and processed all Unemployment claims, ensuring accurate documentation.
- Maintain current knowledge of wage and hours regulations and other Human resources related issues.
- Maintained a comprehensive understanding of entity benefit programs/structures, providing valuable assistance and guidance to employees.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Patient Financial Counselor
Guthrie Medical Group
01.2007 - 01.2019
- Accurately and timely processed financial assistance applications, determining eligibility according to Guthrie's Charity Care policy
- Validated all required patient financial and confidential information
- Maintained consistent communication channels with patients, families, and insurance companies to guarantee seamless processing of claims and completion of required documentation
- Maintained and updated daily reporting logs to track Charity activity and Patient communication then provide participating entities with current account information
- Established satisfactory payment arrangements for remaining balances utilizing applicant's disposable income
- Ensured utmost confidentiality for patients' financial and health data, adhering strictly to HIPPA guidelines.
- Proficient in health care financial services, medical billing and Insurance regulation
- Utilized excellent organizational skills combined with customer service expertise
- Excelling at financial equations, demonstrating swift calculations, meticulous attention to detail, and adeptness in multitasking
- Achieved high accuracy rates in data entry tasks
- Completed Epic system training in February 2017
- Acquired Safety/Security Certificate on July 2, 2015
- Obtained corporate compliance/HIPAA certificate on 7/2/2015.
- Received a Service Excellence and Standards of Performance Certificate on 10/18/2012
- Obtained certificate of completion for customer service training on January 31, 2007
- Completed medical coding classes and received certificate in 2/2006.
- Obtained coding workshop certifications in June 2005 and October 2004.
- Obtained Business Philosophy, Registration & Insurance, Referrals and Clinical Repository & Confidentiality training certificate on 7/8/2004
- Provided financial counseling to patients regarding potential liabilities and payment requirements.
- Partnered with colleagues from the hospital to successfully resolve intricate billing challenges.
- Assisted patients with understanding the specifics of their bills, covering deductibles and co-pays.
- Participated in billing-focused customer service training programs and stayed up-to-date on helpful community-based resources and services for patients..
- Developed professional rapport with patients to effectively discuss sensitive financial matters and billing issues in a timely manner.
- Evaluated patients to determine their eligibility for state, local, and federal aid programs.
Insurance Specialist
Guthrie Medical Group
06.2004 - 01.2007
- Worked on assigned preclaim edits, paper claims, reports, and work files to achieve accurate and timely claim submission.
- Managed secondary Insurance claims by providing accurate filing and re-filing of corrected or complex appeal work to ensure timely payment.
- Assisted with the training of fellow employees and took on leadership responsibilities by addressing staffing and employment matters.
- Analyzed and troubleshooted complex billing problems with demonstrated skills and proficiency.
- Collaborated with supervisor to offer suggestions and resolve issues for claims resubmitted through payer appeal process.
- Researched rejected and non-responded claims to secure payment by using internal rejection protocols, coding knowledge, reimbursement policies, payer guidelines, and other sources.
- Provided exceptional customer service to internal and external clients.
- Maintained strict adherence to HIPAA compliance guidelines, ensuring the confidentiality of patient health information.
Education
Certificate - Corporate Compliance/HIPAA & Safety/Security
The Guthrie Clinic Compliance Dept
05-2023
Certificate - Corporate Compliance/HIPAA & Safety/Security
The Guthrie Clinic Compliance Dept
09-2014
Certificate - Business Philosophy & Confidentiality Training
The Guthrie Clinic IDX Training
07-2004
Notary Public - Notary Public
National Notary Association
03-2004
High School Diploma -
Chippewa Valley High School
06.1986
Certificate - Medical Terminology / Medical Billing
Chippewa Valley Adult Education
01-1988
Training - Medical Terminology / Radiology Coding
Wayne State University
Detroit, MI02-1989
State Licensed Beauty Professional - Manicurist
Pivot Point Fashion School of Beauty
10-1993
Certificate - Conference On Customer Service
Skillpath Seminars
Southfield, MI10-1999
Certificate - Computer Software Training
New Horizons Computer Learning Center
Southfield, MI02-1995
Certificate - Service Excellence
The Guthrie Clinic's Service Excellence Academy
07-2016
Certification - NY State of Health Assistor
NY State of Health
02-2018
Skills
- Experience in Communication with Employee's, patients, and insurance companies, and other vendors
- Maintaining Employee and Patient confidentiality
- Health care financial services
- Organizational skills and multi-tasking
- Excellent Customer service skills and Communication
- Data entry experience
- Time management abilities and attention to Detail
- Professionalism, Reliability, and Service excellence
- Adaptability and Flexibility
- Dedicated Team Player with positive attitude
- Expert Problem Solving
Timeline
Senior HR Operations Specialist
The Guthrie Clinic / Guthrie Medical Group
06.2023 - 09.2024
HR Payroll/Benefits Specialist
The Guthrie Clinic / Guthrie Medical Group
01.2019 - 06.2023
Patient Financial Counselor
Guthrie Medical Group
01.2007 - 01.2019
Insurance Specialist
Guthrie Medical Group
06.2004 - 01.2007
Certificate - Corporate Compliance/HIPAA & Safety/Security
The Guthrie Clinic Compliance Dept
Certificate - Corporate Compliance/HIPAA & Safety/Security
The Guthrie Clinic Compliance Dept
Certificate - Business Philosophy & Confidentiality Training
The Guthrie Clinic IDX Training
Notary Public - Notary Public
National Notary Association
High School Diploma -
Chippewa Valley High School
Certificate - Medical Terminology / Medical Billing
Chippewa Valley Adult Education
Training - Medical Terminology / Radiology Coding
Wayne State University
State Licensed Beauty Professional - Manicurist
Pivot Point Fashion School of Beauty
Certificate - Conference On Customer Service
Skillpath Seminars
Certificate - Computer Software Training
New Horizons Computer Learning Center
Certificate - Service Excellence
The Guthrie Clinic's Service Excellence Academy
Certification - NY State of Health Assistor
NY State of Health
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