Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALLAN LOPEZ

Santa Barbara,Costa Rica

Summary

Experienced in Project Management, customer service, technical support, operations management with seventeen-year background in problem solving, effortless experience and escalations. Used to work in association with engineers, sales, and management personnel to implement action plans and keep company operations efficiently. I hold a master’s degree in Networking. Known as proactive, accountable with very good communications skills. Fluent bilingual speaker -Spanish and English- Seeking for a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently as well as reaching an estate of satisfaction and self-development that will help me to achieve personal and organizational goals. Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 10 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.

Overview

15
15
years of professional experience

Work History

IT Project Manager

Fusionet
  • I as Project Manager leads cross functional teams to complete projects within allotted timeline
  • Participates in the development of work plans, schedules, project needs, resource plans, and status reports
  • Follow ups with different vendors and Clients
  • Manages the integration of vendor tasks and tracks and reviews vendor deliverables
  • Coordinates technical efforts dealing with different aspects of IT environment and implementation on the different IT Projects
  • Effective communication, both verbal and written, is critical for successfully delivering projects and ensuring client satisfaction.

Customer Success Manager

N3Results
  • Assist the customer with the Campaign’s on Nonprofit Account
  • Follow up on different customer needs and assist to deploy new setups on Azure or Dynamics like 365 or teams’ features
  • I have responsibilities with customers assigned to me by aspersing for their needs within the Business with Microsoft

Azure Networking Engineer

Tek Experts
  • Networking fundamentals based on Azure support
  • Customer Support
  • Configuration and maintenance.

IT Project Manager

Kyndryl
04.2020 - 09.2020
  • As a Project Manager, I lead cross-functional teams to complete projects within the assigned schedule
  • Participate in the development of work plans, schedules, project needs, resource plans, and status reports
  • Follow-up with different technologies
  • I manage the integration of the supplier's tasks and the Client also review the supplier's deliverables
  • I coordinate the technical efforts that must be worked on in the projects
  • Effective communication, both verbal and written, is critical to successfully delivering projects and ensuring customer satisfaction and the success on the Projects.

IT Project Manager

Panalpina (AKA DSV since Sep 2019)
08.2018 - 12.2019
  • Manage Network Projects for different branch units
  • Coordinate network engineering activities for site moving new office/sites or technology changes
  • Install, configure, and maintain network devices
  • Handle IT Projects for Americas Region
  • Traveling abroad (training, customer visits, new sites opening)
  • Support for Network Services: LAN, WAN, Wireless LAN, DNS, DHCP, Proxy, IPT.

Avaya Tier II Engineer

DXC
11.2015 - 09.2018
  • Monitor alarms for Avaya customer with some Basic Linux command line
  • Support on Media Gateways and CM Servers
  • Customer Support.

IT Network Specialist

IBM Costa Rica
08.2014 - 11.2015
  • Cloud Network Support
  • Customer Support, Configuration and Maintenance.

Cisco TAC Engineer

Cisco Technical Assistance Center at SYKES Costa Rica
01.2007 - 01.2014
  • 2013 to 2014 - Team Leader technical support and customer service
  • Escalation point
  • 2008 to 2012 - Architecture Engineer
  • Customer Technical Support
  • 2007 to 2008 - Content Networking Engineer.

Technical Support Engineer

Hewlett Packard Costa Rica
01.2006 - 01.2007
  • Customer Support.

Education

Project Management Diploma -

Universidad Fidelitas
01.2022

Azure Networking L200 -

Tek Experts and Microsoft Certification Program
01.2020

ITIL Course - Seeking for certification -

Panalpina Development Skills
01.2019

Project Management Intro -

Panalpina Management Development Team
Nuremberg, Germany
01.2018

Networking Master’s Degree -

Universidad Latina de Costa Rica
01.2015

Situational Leadership Course (Coaching Tactics) -

Sykes Learning and Development
01.2013

Cisco CCNA -

01.2006

Bachelor's Degree Electronic and Telecommunication Engineer -

Universidad Latina de Costa Rica
01.2005

Skills

  • Data Analytics
  • Stakeholder Negotiations
  • Processes and procedures
  • Public Speaking
  • Great relationship builder

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

IT Project Manager

Kyndryl
04.2020 - 09.2020

IT Project Manager

Panalpina (AKA DSV since Sep 2019)
08.2018 - 12.2019

Avaya Tier II Engineer

DXC
11.2015 - 09.2018

IT Network Specialist

IBM Costa Rica
08.2014 - 11.2015

Cisco TAC Engineer

Cisco Technical Assistance Center at SYKES Costa Rica
01.2007 - 01.2014

Technical Support Engineer

Hewlett Packard Costa Rica
01.2006 - 01.2007

IT Project Manager

Fusionet

Customer Success Manager

N3Results

Azure Networking Engineer

Tek Experts

Project Management Diploma -

Universidad Fidelitas

Azure Networking L200 -

Tek Experts and Microsoft Certification Program

ITIL Course - Seeking for certification -

Panalpina Development Skills

Project Management Intro -

Panalpina Management Development Team

Networking Master’s Degree -

Universidad Latina de Costa Rica

Situational Leadership Course (Coaching Tactics) -

Sykes Learning and Development

Cisco CCNA -

Bachelor's Degree Electronic and Telecommunication Engineer -

Universidad Latina de Costa Rica
ALLAN LOPEZ