Allan Mendoza Mendoza
Amargosa Valley,NV
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Longstreet Hotel, Casino And Rv Resort
Amargosa Valley, NV
02.2024 - 06.2024
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Assisted guests with making food and beverage selections.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Greeted customers, provided menus and answered questions about menu items.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collected tickets and followed proper cash-handling procedures.
- Informed customers about specials, upselling additional food and drink items.
- Calculated charges, issued table checks, and collected payments from customers.
Dishwasher
Longstreet Hotel, Casino And Rv Resort
Amargosa Valley, NV
12.2022 - 01.2024
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Replenished soap dispensers with detergent when necessary.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Organized trays with cutlery prior to serving meals to customers.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Education
High School Diploma -
Beatty High School
Beatty, NV05-2024
Skills
- Table Setting
- Service Quality
- Memory retention
- Point of Sale (POS) system operations
- Salesmanship
- Sales Techniques
- High-volume dining
- Safe Food Handling
- Cash Handling
- Dining customer service
- Serving expertise
- Table Bussing
- Price memorization
- Food allergy awareness
- Menu Memorization
- Relationship Management
- Check payment processing
- Quality Control
- Team Leadership
- Cleaning and sanitizing
Affiliations
Garden
Workout
Babysit siblings
Help keep house maintained
Timeline
Restaurant Waiter
Longstreet Hotel, Casino And Rv Resort
02.2024 - 06.2024
Dishwasher
Longstreet Hotel, Casino And Rv Resort
12.2022 - 01.2024
High School Diploma -
Beatty High School