Allana Francis
Maryland
Summary
Healthcare operations leader with 10+ years of experience optimizing multi-site operations across ambulatory care, outpatient services, home health, behavioral health, and healthcare organizations. Experienced leading cross-functional teams, improving clinical workflows, quality initiatives, workforce planning, compliance, patient experience, financial performance, and KPI-driven operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Administrator
Kaleidoscope ABA Therapy Services
07.2025 - Current
- Directed daily clinic and outpatient operations supporting patients while overseeing staffing, scheduling, payroll, compliance, and operational workflows.
- Partnered with clinical leadership, HR, intake, payroll, and administrative teams to improve patient access, continuity of care, and operational efficiency.
- Monitored quality metrics, staffing utilization, productivity, and KPIs to improve operational performance.
- Coordinated patient onboarding, authorizations, referrals, and care transitions while maintaining regulatory compliance.
- Led workflow improvements that enhanced patient experience and cross-functional collaboration.
Branch Operations Director
Ultimate Care
10.2023 - 08.2024
- Directed operations supporting home-based healthcare services while partnering with hospitals, physicians, and referral partners.
- Managed staffing, scheduling, recruiting, payroll, budgeting, compliance, and operational performance.
- Collaborated with clinical teams to improve patient care coordination and service delivery.
- Implemented workflow improvements that enhanced patient satisfaction and operational efficiency.
Director of Client Operations
CareLinx by Sharecare
05.2022 - 05.2023
- Directed operations across two national business lines serving 500+ healthcare clients through a 450,000+ caregiver network.
- Led a remote team of 40+ employees, increasing intake conversion by 18% and reducing scheduling churn by 8%.
- Partnered with hospital systems, case managers, Product, Engineering, and clinical leaders to improve patient onboarding and continuity of care.
- Developed KPI dashboards, SOPs, and executive reporting supporting Medicare, Medicaid, commercial payer, and B2B operations.
Associate Director of Operations
Corewood Care
07.2021 - 04.2022
- Directed operations supporting 70-80 active patients while overseeing staffing, scheduling, onboarding, compliance, and workforce management.
- Partnered with executive leadership, HR, and clinical teams to improve operational performance and patient care delivery.
- Developed KPI dashboards and workflow improvements supporting quality initiatives and patient satisfaction.
Operations Manager
Home Care Assistance
07.2019 - 04.2021
- Directed daily healthcare operations supporting 100+ active patients and 50+ caregivers.
- Managed payroll, staffing, billing, compliance, patient scheduling, and workforce operations.
- Collaborated with clinical leadership to improve workflow, quality, and patient experience.
Recruitment Manager
Capital City Nurses
04.2016 - 07.2019
- Managed full-cycle recruitment for 20-30 healthcare hires monthly.
- Screened and credentialed 100+ candidates monthly while maintaining 100% onboarding compliance.
- Partnered with HR and operations to strengthen workforce planning and recruitment pipelines.
Education
B.S. - Healthcare Administration
Washington Adventist University
Skills
- Clinical Operations
- Practice Management
- Multi-site Leadership
- Patient Care Coordination
- Quality Improvement
- Compliance
- Scheduling coordination
- Staff training
- Operations management
- Budget & P&L
- Workforce Planning
- Cross-functional Leadership
Languages
English
Native or Bilingual
Timeline
Operations Administrator
Kaleidoscope ABA Therapy Services
07.2025 - Current
Branch Operations Director
Ultimate Care
10.2023 - 08.2024
Director of Client Operations
CareLinx by Sharecare
05.2022 - 05.2023
Associate Director of Operations
Corewood Care
07.2021 - 04.2022
Operations Manager
Home Care Assistance
07.2019 - 04.2021
Recruitment Manager
Capital City Nurses
04.2016 - 07.2019
B.S. - Healthcare Administration
Washington Adventist University