Brandie Peters
Summary
Dynamic Clinical Operations Manager with a proven track record at Grand River Medical Group, excelling in healthcare administration and team management. Spearheaded initiatives improving patient care quality and efficiency, while mentoring staff to foster professional growth. Skilled in clinical operations planning and compliance oversight, adept at driving significant service enhancements and fostering strategic partnerships.
Overview
14
14
years of professional experience
Work History
Clinic Administrator
UnityPoint Clinic
05.2025 - Current
- Coordinated staff scheduling, optimizing coverage for peak patient hours.
- Collaborated with healthcare providers to implement best practices and improve service delivery.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Partnered with clinic staff to manage patient satisfaction.
- Observed staff performance to monitor conflict management and performance skills.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Clinical Operations Manager
Grand River Medical Group
01.2017 - 05.2025
- Developed strategic partnerships with external stakeholders such as pharmaceutical companies or other healthcare providers to expand services offered.
- Developed key performance indicators to monitor departmental progress and identify areas for improvement.
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
- Coordinated multidisciplinary team meetings to discuss complex cases and devise individualized treatment plans for patients.
- Recruited trained, and mentored new employees, fostering their professional development within the organization.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw overall operation of nursing services and patient care.
- Managed 55+ employees with various personalities and from different cultures for large physician practice.
- Implemented new policies and educated staff on changes.
- Selected, promoted and terminated staff members.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Reduced operational expenses by optimizing resource allocation.
- Regularly evaluated employee performance and provided feedback.
- Handled job duties for staff members which were unavailable or out of office.
- Collaborated with site supervisors to maintain daily operations.
Registered Nurse
Regional Medical Center
06.2011 - 11.2017
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Associate Degree in Nursing - Nursing
Northeast Iowa Community College
Peosta, IA12-2010
Skills
- Clinical data management
- Document management
- Protocol development
- Office procedures
- Training and mentoring
- Supervisory experience
- Onboarding and coaching
- Team management
- Insurance verification
- HIPAA
- Appointment scheduling
- Employee issue resolution
- Compliance oversight
- Staff supervision
- Staff scheduling
- Healthcare administration
- Operations oversight
- Team meetings
- Clinical operations
- Organizing staff schedules
- Nursing protocols
- Clinical operations planning
Timeline
Clinic Administrator
UnityPoint Clinic
05.2025 - Current
Clinical Operations Manager
Grand River Medical Group
01.2017 - 05.2025
Registered Nurse
Regional Medical Center
06.2011 - 11.2017
Associate Degree in Nursing - Nursing
Northeast Iowa Community College
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