Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
Open To Work
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Allana M. Jackson

Chattanooga,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCertified Pharmacy Technician

Work Type

Full TimeContract Work

Location Preference

On-Site
Location: Chattanooga, TN, USGeorgia
Open to relocation: Yes

Salary Range

$19/hr - $1000/hr

Important To Me

Career advancementPersonal development programsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingWork-life balance

Summary

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Professional with a background in managing medical records, and medication inventory. Adept at ensuring data accuracy, maintaining confidentiality, and adhering to compliance standards. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, organizing medical records, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

20
20
years of professional experience
2
2
Certification

Work History

CNA

Life Care Center
East Ridge, TN
08.2023 - Current
  • Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
  • Assisted with personal hygiene tasks, promoting health and well-being among residents.
  • Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Advocated for resident needs, fostering a respectful and supportive community atmosphere.

CNA/Mental Health Technician

Knoxville Center for Behavioral Medicine
Knoxville, TN
08.2022 - 06.2023
  • Performed 15-minute safety checks on patients in a mental health setting.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured cleanliness and organization of patient environments to promote safety and well-being.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
  • Maintained accurate patient records and documentation in compliance with healthcare regulations.

Chemical Analyst – Analyst I

Galbraith Laboratories
Knoxville, TN
09.2021 - 07.2022
  • Perform tests on samples from various sites and sources for clients, Perform wet chemistry bench testing including liquid and solid phase solvent extraction, Follow cGMP, GLP, FDA, regulations
  • Conducted quantitative analyses of chemical samples using advanced instrumentation.
  • Implemented quality control measures, maintaining high accuracy in test results and reporting.
  • Ensured adherence to safety protocols while conducting experiments in a regulated environment.
  • Operated laboratory equipment and prepared compounds and solutions to conduct tests.

CNA - Certified Nursing Assistant

WellPark at Shannondale / Shannondale Healthcare
Knoxville, TN
06.2020 - 09.2021
  • Delivered compassionate patient care, ensuring comfort and safety in daily activities.
  • Conducted regular assessments of patient needs, adjusting care strategies to enhance quality of life.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

CNA - Certified Nursing Assistant

Ft. Sanders Regional Medical Center
Knoxville, TN
01.2020 - 03.2020
  • Monitored vital signs, documenting changes to inform care adjustments and improve outcomes.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Conducted blood collection procedures while ensuring compliance with safety protocols and infection control standards.

CNA - Certified Nursing Assistant

NHC Knoxville
Knoxville, TN
11.2019 - 01.2020
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Customer Retention Specialist

Norton
Knoxville, TN
11.2018 - 05.2019
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science - Health Science

South College
Knoxville, TN
06-2015

Associate in Science (AS) - undefined

Chattanooga State Community College
Chattanooga, TN
07-2006

Certificate - Phlebotomy

Rhone State Community College
Knoxville, TN
11-2022

Certificate - Pharmacy Technician

Chattanooga State Community College
Chattanooga, TN
07-2005

Skills

  • Time management
  • Compassion and empathy
  • HIPAA compliance
  • End-of-life care
  • Patient transfers
  • Emotional support
  • Active listening
  • Health monitoring
  • Collecting vital signs
  • Patient-focused care
  • Geriatric care
  • Medical terminology

Certification

  • Certified nursing assistant
  • Certified phlebotomist
  • Certified pharmacy technician
  • Insurance Agent

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Backpacking and Hiking
  • Volunteer Work
  • Homelessness Outreach
  • Music
  • Watching Anime

Timeline

CNA

Life Care Center
08.2023 - Current

CNA/Mental Health Technician

Knoxville Center for Behavioral Medicine
08.2022 - 06.2023

Chemical Analyst – Analyst I

Galbraith Laboratories
09.2021 - 07.2022

CNA - Certified Nursing Assistant

WellPark at Shannondale / Shannondale Healthcare
06.2020 - 09.2021

CNA - Certified Nursing Assistant

Ft. Sanders Regional Medical Center
01.2020 - 03.2020

CNA - Certified Nursing Assistant

NHC Knoxville
11.2019 - 01.2020

Customer Retention Specialist

Norton
11.2018 - 05.2019

Associate in Science (AS) - undefined

Chattanooga State Community College

Certificate - Pharmacy Technician

Chattanooga State Community College

Bachelor of Science - Health Science

South College

Certificate - Phlebotomy

Rhone State Community College