Allanis Rivera Ortiz

Managed front desk operations as part of the opening team for Universal Terra Luna Resort, which opened March 25, 2025, ensuring efficient check-in and check-out processes for guests. Provided exceptional customer service by promptly addressing guest inquiries, resolving concerns, and creating positive guest experiences. Coordinated room assignments, upgrades, and special requests to meet guest needs and enhance satisfaction while utilizing hotel management software to maintain accurate reservation records, billing information, and guest accounts. Demonstrated professionalism, adaptability, respect, friendliness, and a strong commitment to continuous learning and improvement.

Provided friendly and efficient customer service by greeting customers, taking orders, and answering questions about menu items and promotions. Processed cash, debit, and credit card transactions accurately using point-of-sale systems and operated the drive-thru window efficiently to ensure fast service and accurate order completion. Verified that all orders were correct before delivery, maintained knowledge of menu items and promotions, and assisted with opening, closing, and shift-change procedures, including setting up registers and balancing cash drawers. Also restocked supplies, maintained a clean and organized work area, and worked nights, weekends, and holidays while consistently maintaining a calm, pleasant, and professional demeanor.

Delivered excellent customer service by greeting customers, answering questions, and processing payments accurately using cash registers and POS systems. Maintained a clean and organized checkout area, balanced cash drawers, promoted loyalty programs, and assisted with restocking and daily recovery tasks.