ALLANNA BLACK
Goodlettsville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1970
1970
years of post-secondary education
Work History
Virtual Sales Associate
T-Mobile
Goodlettsville
04.2025 - Current
- Engaged customers by providing product knowledge and personalized recommendations.
- Managed incoming telephone calls to furnish details regarding store, products, and services.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
Senior Mobile Expert
T-Mobile
Memphis
01.2021 - 03.2025
- Greet customers and ascertain what each customer wants or needs.
- Describe devices and explain use, operation, and care of merchandise to customer.
- Compute sales prices, total purchases and receive and process cash or credit payments.
- Maintain knowledge of current sales and promotions to drive business goals and ensure customer satisfaction.
- Visual Merchandising and filing daily paperwork for potential account and store audits.
Reception and Cashier
Nike Employee Store
Memphis
01.2019 - 01.2021
- Provided personalized shopping experiences for high profile Nike Athletes & Celebrities.
- Streamlining 100+ potential customers' experience from entry to checkout in 4-8-hour shifts.
- Maintained a clean and organized checkout area for optimal service.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
HIGH SCHOOL DIPLOMA -
WHITE STATION HIGH SCHOOL
Memphis, TNSkills
- Computer navigation proficiency
- Detailed oriented
- Account auditing
- Strong verbal and written communication skills
- Fostering effective teamwork
- Skilled in multitasking
- Visual merchandising
- Customer service and engagement
Timeline
Virtual Sales Associate
T-Mobile
04.2025 - Current
Senior Mobile Expert
T-Mobile
01.2021 - 03.2025
Reception and Cashier
Nike Employee Store
01.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
WHITE STATION HIGH SCHOOL