Aaron Higdon
Sealy,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Whataburger NCG
10.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Supervisor/General Manager/Assistant Manager
Mas Amin Resturants
07.2018 - 10.2023
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for the organization.
- Managed team schedules with eye for coverage needs and individual strengths.
- Observed each employee's individual strengths and initiated mentoring to improve areas of weakness.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Conducted regular reviews of operations and identified areas for improvement.
Assistant Manager/Server Trainer
Denny's
09.2015 - 07.2018
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Server
La Finca Restaurant
08.2011 - 09.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX12.2014
Skills
- Estimating Demand
- Loss Prevention Strategies
- Develop Policies
- Company Standards Enforcement
- Customer Relationship Management
- Ethical Standards
- Team Leadership Expertise
- Management Training
Additional Information
Mas Amin "IHOP"
- 16530 Southwest Fwy, Sugarland, TX 77494
- 12725 Southwest Fwy, Stafford, TX 77477
- 8607 Southwest Fwy, Houston, TX 77074
- 5729 Westheimer Rd, Houston, TX 77057
- 6508 Washington Ave, Houston, TX 77007
Mas Amin "Eggcellence Cafe and Bakery"
- 15295 Southwest Fwy, Sugarland, TX 77478
- 10001 Westheimer Rd #2520, Houston, TX 77042
- 20950 Katy Fwy, Katy, TX 77449
- 3030 Business Center Drive, Pearland, TX 77584
- 6325 Garth Rd, Baytown, TX 77521
- 25750 Kuykendahl Rd Suite E, Tomball, TX
- 20971 Gulf Fwy, Webster, TX 77598
- 1507 W Bay Blvd. Ste A, Webster, TX 77598
- 514 S Mason Rd, Katy, TX 77450
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
Whataburger NCG
10.2023 - Current
Supervisor/General Manager/Assistant Manager
Mas Amin Resturants
07.2018 - 10.2023
Assistant Manager/Server Trainer
Denny's
09.2015 - 07.2018
Server
La Finca Restaurant
08.2011 - 09.2015
High School Diploma -
Cinco Ranch High School
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