Sarah McKeown
Terre Haute,IN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tropical Smoothie Cafe
Terre Haute, IN
12.2021 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Education
Graduated - General Studies
North Montgomery High School
Crawfordsville, IN05.1995
Skills
- Persuasive Negotiations
- Process Improvement
- Organizational Structuring
- Inventory Tracking and Management
- Dining Room Management
- Employee Discipline
- Restocking Processes
- Estimating Demand
- Special Promotions Planning
- Records Organization and Management
- Operations Oversight
- Cash Register Operations
- Sales Promotion
- Desktops, Laptops and Mobile Devices
- Supplier Monitoring
- Training and Development
- Promotion Implementation
- Improve Performance
- Profit and Loss Control
- Business Leadership
- Front Office Operations
- Financial Reporting
- Sales Techniques
- Advertising Initiatives
- Performance Monitoring and Evaluation
- Food Safety and Sanitation
- Sales Coaching
- Staff Management
- Budgeting and Cost Control
- Room Breakdown
- Customer Relationship Management
- Waste Management and Reduction
- Persuasive Negotiations
- Morale Improvements
- Manage Operations
- Continuous Quality Improvement (CQI)
- Personnel Scheduling
- Inventory Control
- Payroll Administration and Timekeeping
- Management Training
- Corrective Actions
- Company Standards Enforcement
- Strategic Planning Skill
- Suggestive Selling
Certification
Servsafe
Timeline
Assistant General Manager
Tropical Smoothie Cafe
12.2021 - Current
Graduated - General Studies
North Montgomery High School