Allayah Johnson
Shreveport,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Shreveport, LA
10.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Event Specialist
Advantage Solutions
Shreveport
09.2019 - 11.2020
- Event specialists are responsible for creating event concepts, selecting venues, budgeting, securing sponsorships, handling logistics, handling event marketing, negotiating with sub-contractors, preparing expenditure reports, and evaluating event effectiveness.
Sales Associate
Shoe Dept.Encore
Monroe
02.2015 - 05.2017
- Greeting customers, helping customers find products, recommending products, maintaining the store, alerting management, staying up to date.
Event Specialist
CROSSMARK
Monroe
03.2015 - 08.2016
- event specialists are responsible for creating event concepts, selecting venues, budgeting, securing sponsorships, handling logistics, handling event marketing, negotiating with sub-contractors, preparing expenditure reports, and evaluating event effectiveness.
Education
Associate's degree - Medical Assistant
Unitech Training Academy-West Monroe
West Monroe, LA05.2023
High school diploma -
Carroll High School
Monroe, LA10.2013
Skills
- Microsoft Outlook (1 year)
- Customer Service
- Merchandising (4 years)
- Microsoft Office
- CPR (1 year)
- Medical coding (1 year)
- Medical billing (1 year)
- Clerical experience
- Medical terminology
- Vital signs
Certification
- Temporary Nurse Aide
- Food Handler Certification
- Certified Medical Assistant
- CPR Certification
Personal Information
Relocation: Shreveport, LA
Timeline
Customer Service Representative
Teleperformance
10.2019 - 11.2020
Event Specialist
Advantage Solutions
09.2019 - 11.2020
Event Specialist
CROSSMARK
03.2015 - 08.2016
Sales Associate
Shoe Dept.Encore
02.2015 - 05.2017
Associate's degree - Medical Assistant
Unitech Training Academy-West Monroe
High school diploma -
Carroll High School