ALLEGRA AMRITT
Katy
Summary
A Customer Service Expert with over a decade of experience, demonstrating a strong background in ecommerce, logistics, and customer service. Known for exceptional organizational skills and ability to work with diverse customer profiles, the expertise extends to administration, human resources, and social media management. Proven record in increasing efficiency, managing teams, and ensuring customer satisfaction. Committed to applying these skills and experience to a new role where dedication and hard work are highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Thomson Reuters
07.2021 - 05.2024
- Collaborated with cross-functional teams to identify and implement process improvements to enhance customer experience and increase efficiency
- Collaborated with product development team to provide feedback on customer pain points and suggest improvements to the ONESOURCE Indirect Tax products
- Created and maintained a knowledge base for common technical support issues to improve response time and resolution rates for customer inquiries
- Provided technical support to resolve customer issues and inquiries in a timely and efficient manner
- Provided in-depth technical assistance and support for customers, including troubleshooting complex issues and providing guidance on product functionality.
Patient Coordinator/Receptionist
Iresearch
08.2018 - 07.2021
- Coordinated with research team regarding patient enrollment and study participation
- Maintained an organized and efficient patient scheduling system to ensure smooth flow of operations and minimize wait times
- Maintained a professional and friendly environment in the reception area to ensure a positive patient experience
- Managed and maintained confidential patient records in compliance with privacy regulations and policies
- Ensured patient confidentiality and compliance with HIPAA regulations
- Assisted in recruiting and onboarding new research team members, ensuring they are properly trained and integrated into the team.
Monitor Technician
Saint Thomas Hospital
03.2018 - 08.2020
- Performed EKG and telemetry monitoring for patients at Saint Thomson Medical Center
- Developed and maintained a good understanding of different cardiac monitoring techniques and equipment
- Ensured the accurate placement of electrodes and wires for EKG monitoring to provide high-quality data for analysis and interpretation
- Ensured accurate and timely recording of patient data during EKG and telemetry monitoring
- Maintained accurate documentation of EKG and telemetry readings for each patient
- Collaborated with healthcare professionals to ensure proper patient care and monitoring during EKG and telemetry procedures
- Collaborated with physicians and nurses to interpret EKG and telemetry readings and provide recommendations for patient care.
Administrative Assistant
Hollywood
11.2012 - 08.2018
- Conducted market research to identify potential new suppliers for the company's product lines
- Effectively managed multiple tasks and projects simultaneously to ensure efficient and organized office operations
- Developed and maintained a comprehensive filing system to ensure efficient document management and organization
- Maintained a high level of confidentiality and discretion when handling sensitive information and documents
- Assisted in coordinating and organizing company events and meetings.
Education
Bachelor's degree in Business Administration -
Stayer University
03.2018
Skills
- Microsoft Office
- Relationship management
- HIPAA
- Financial services
- Quality assurance
- Accounts receivable
- Medical terminology
- Recruiting
- Microsoft Excel
Certification
- CPR Certification
- EMDR Certification
- Professional In Human Resources
Personal Information
Willing To Relocate: Anywhere
Timeline
Technical Support Associate
Thomson Reuters
07.2021 - 05.2024
Patient Coordinator/Receptionist
Iresearch
08.2018 - 07.2021
Monitor Technician
Saint Thomas Hospital
03.2018 - 08.2020
Administrative Assistant
Hollywood
11.2012 - 08.2018
Bachelor's degree in Business Administration -
Stayer University