ALLEGRA TOMBOLINI
Houston,TX
Summary
Guest experience professional with a strong foundation in luxury and high-volume hospitality environments, specializing in personalized VIP service, detailed guest profiling, and seamless cross-department coordination. Experienced in supporting elite clientele with discretion while enhancing operational efficiency and service excellence. Passionate about delivering memorable experiences that elevate guest satisfaction and brand loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Agent
Post Oak Hotel
11.2024 - Current
- Enhanced guest satisfaction through tailored service and proactive profile development.
- Generated daily reports detailing VIP arrivals, preferences, and operational insights.
- Facilitated effective communication across departments for improved guest service coordination.
- Upheld confidentiality standards for elite guests, ensuring privacy and trust.
- Created positive and professional relationships with guests increasing overall guest loyalty and satisfaction.
Server / Shift Lead
Hillstone Restaurant Group
01.2023 - 05.2024
- Enhanced team performance by training new members on service standards.
- Ensured operational readiness by managing nightly closing procedures effectively.
- Elevated dining experiences through expert beverage and pairing recommendations.
- Delegated service roles to support floor leadership and optimize team efficiency.
- Increased guest satisfaction by implementing workflow improvements for faster service.
Education
Bachelor of Science - Hospitality Management
University of Houston – Conrad N. Hilton College
12.2024
Skills
- VIP & Luxury Guest Services
- Guest Profiling
- High-Volume Operations
- Professional Communication
- Confidential Service Delivery
- Workflow Optimization
- Cross-Functional Coordination
- Wine & Spirits Knowledge
Accomplishments
- Winner of the Front Office Colleague of the 3rd Quarter for 2025 as a first time nominee.
- Executed themed beverage service and assisted in leading operations for pop up speakeasy "Navi".
Certification
- TABC Certified
- Food Handler Licensed
- CoStar Real Estate Analytics Certified
Timeline
Guest Experience Agent
Post Oak Hotel
11.2024 - Current
Server / Shift Lead
Hillstone Restaurant Group
01.2023 - 05.2024
Bachelor of Science - Hospitality Management
University of Houston – Conrad N. Hilton College
SYSTEMS EXPERIENCE
- Agilysys Visual One PMS
- Aloha POS
- OpenTable