Summary
Overview
Work History
Education
Skills
Timeline

Alleia crow

Houston

Summary

Business professional with solid experience in administration and management. Skilled in strategic planning, operations optimization, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Effective communicator with knack for problem-solving and process improvement.

Overview

10
10
years of professional experience

Work History

Business Administration Manager

Antonio Reyes Ramirez Painting
06.2024 - Current
  • Evaluated competitors'' offerings in order to refine product positioning strategies and gain a competitive advantage in the marketplace.
  • Developed and executed strategic plans for organizational growth, resulting in increased profits and market share.
  • Managed cross-functional teams to achieve project goals on time and within budget constraints.
  • Implemented new technologies to automate manual tasks, enhancing productivity and reducing errors.
  • Championed the implementation of innovative solutions to address complex business challenges, resulting in improved overall performance and increased client satisfaction levels.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Dispatcher

Ashley Furniture Warehouse
05.2023 - 08.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Certified Nursing Assistant

East View Healthcare and Rehabilitation Center
10.2015 - 06.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Managed central supply budget with a focus on cost reduction and efficient resource utilization.
  • Purchased, organized, and distributed supplies for maintenance activities and personnel use.
  • Developed and facilitated new-hire orientations.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Advocated for staff members, helping to identify and resolve conflicts.

Education

Business Administration And Management

Post University, Waterbury, CT
10-2024

Skills

  • Staff training and development
  • Operations management
  • Sales and marketing
  • Human resources management
  • Customer service
  • Company event coordination
  • Problem-solving
  • Adaptability and flexibility

Timeline

Business Administration Manager - Antonio Reyes Ramirez Painting
06.2024 - Current
Dispatcher - Ashley Furniture Warehouse
05.2023 - 08.2023
Certified Nursing Assistant - East View Healthcare and Rehabilitation Center
10.2015 - 06.2022
Post University - , Business Administration And Management
Alleia crow