Allen Carmickel
951 South 3rd Street Apt F2,NJ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
Customer Service Rep
Parts Plus
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Utility Operator
Tri-State Bulk Handling
06.2024 - 09.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Second Class Mechanic/utility Operator
Camden Iron
12.2018 - 03.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Education
No - Biology/
Rowan College At Gloucester County
Sewell, NJDiploma - None
Camden High
Camden,New Jersey Skills
Leadership problem solving interpersonal communication adaptability active listener computer literate critical thinking conflict resolution
Accomplishments
Within the last ten years I have learned to operate 7-8 machinery, from a forklift front loader excavator bobcat high reach etc. I also accomplish learning to weld burn with oxygen and acetylene as well as propaneI I wouldn't say that I'm an expert but my willing to learn and make myself available, will be enough to get me in the door
Timeline
Utility Operator
Tri-State Bulk Handling
06.2024 - 09.2024
Second Class Mechanic/utility Operator
Camden Iron
12.2018 - 03.2022
Customer Service Rep
Parts Plus
No - Biology/
Rowan College At Gloucester County
Diploma - None
Camden High
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