Allen Carroll
Oakland,CA
Summary
Highly motivated and adaptable professional with a successful background as a Bus Operator and Armed Guard, demonstrating a steadfast commitment to excellence, safety, and security. Seeking a challenging position where my diverse skill set, including data entry, transportation operations, and multitasking abilities, to make a significant contribution to the success and growth of a dynamic organization. Enthusiastic about embracing new challenges and driving positive outcomes while upholding a focus on delivering exceptional service and fostering a secure environment.
Overview
12
12
years of professional experience
Work History
Equipment Operator/Trainer
Golden Gate Transit
04.2022 - Current
- Proctored and delivered comprehensive training programs for new bus operators, ensuring their seamless integration into company operations.
- Conducted classroom sessions with up to 16 students, offered hands-on training, covering topics such as defensive driving techniques, passenger safety, and company policies and procedures.
- Provided individualized coaching and feedback to trainees, identifying areas for improvement and implementing targeted training plans to enhance their skills and confidence.
- Collaborated with management team to identify ongoing training needs for existing bus operators, conducting refresher courses and addressing specific skill development requirements.
- Acted as a mentor and resource for newly certified bus operators, providing ongoing support and guidance as they transitioned to their roles.
Transit Operator
Golden Gate Transit
05.2017 - Current
- Operated buses on diverse routes, including cross-county shuttles and services, providing safe and reliable transportation options for passengers
- Demonstrated exceptional knowledge of various routes and schedules, ensuring on-time arrivals and departures for the convenience of passengers
- Assisted passengers, including those with disabilities, in boarding, fare collection, and securement of mobility aids, promoting inclusivity and accessibility
- Exhibited excellent customer service skills, responding to inquiries, addressing concerns, and resolving issues to ensure a positive travel experience for passengers.
Armed Security Guard
01.2012 - 01.2023
- Served as a vigilant and highly trained armed security officer, responsible for ensuring the safety and security of clients, premises, and assets.
- Conducted thorough security assessments and risk analysis, implementing proactive measures to deter and prevent unauthorized access and potential threats.
- Maintained a professional and composed demeanor in high-pressure situations, promptly responding to emergencies and resolving security incidents with utmost efficiency.
- Collaborated effectively with law enforcement agencies and emergency responders, establishing seamless communication channels to enhance overall security protocols.
- Regularly conducted comprehensive patrols of assigned areas, identifying and addressing potential security vulnerabilities and taking corrective actions to mitigate risks.
- Trained and mentored new security personnel, instilling a strong emphasis on adhering to security protocols, ethics, and the highest standards of professional conduct.
Field Clerk
Service Master Restoration
10.2018 - 03.2020
- Proficient in Microsoft Outlook, Excel, and Word, leveraging these tools for diverse administrative tasks.
- Accountable for accurate and timely payroll time entry, ensuring smooth and error-free payroll processing.
- Expertly utilize Concur expense reporting to effectively track and manage expenses, ensuring adherence to company policies.
- Exceptional multitasking abilities demonstrated through successful collaboration with teams to support various projects.
- Ensure daily sign-in of all personnel, including SRM personnel, general laborers, and subcontractors if applicable.
Bus Operator
MV Transportation
03.2013 - 06.2016
- Safely transport passengers with a courteous and reliable approach throughout the service area.
- Assist passengers with wheelchairs or mobility aids during boarding, ensuring proper securement for their safety.
- Diligently handle emergency situations, remaining calm and taking appropriate actions to ensure passenger safety.
- Maintain effective communication with dispatch, ensure bus cleanliness, and conduct pre-trip inspections for timely maintenance.
Education
Associate's degree - Liberal Arts & Sciences
College of The Sequoias
Visalia, CA06.2010
Skills
- Machining
- Security
- Forklift
- Profit & Loss
- Recruiting
- Route driving
- Safe work practices
- Expense Management
- Delivery Driver Experience
- Certifications and Licenses
Additional Information
- CDL , Guard Card, Class B License with Passenger Endorsement
Timeline
Equipment Operator/Trainer
Golden Gate Transit
04.2022 - Current
Field Clerk
Service Master Restoration
10.2018 - 03.2020
Transit Operator
Golden Gate Transit
05.2017 - Current
Bus Operator
MV Transportation
03.2013 - 06.2016
Armed Security Guard
01.2012 - 01.2023
Associate's degree - Liberal Arts & Sciences
College of The Sequoias
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