Paul Kinney
Vallejo,CA
Summary
Proven leader, skilled driver and technician, adept in enhancing customer satisfaction and team productivity, as demonstrated at Sleep Number. Expert in preventive maintenance and effective communication, consistently exceeding targets through innovative solutions and strategic planning. Specializes in fostering strong client relationships and driving operational excellence, with a focus on safety and efficiency. Use of computer systems through various jobs.
Overview
23
23
years of professional experience
Work History
Bus Operator
Golden Gate Transit
04.2016 - Current
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Maintained full understanding of local roads and traffic patterns.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Salesman/ Internet Direct Sales Manager
Toyota Marin
05.2015 - 07.2016
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Received internet leads via email, following up making sales thru the internet.
- Responsible for Managing a sales team making sure the hit their quoted, maintaining and teaching new sale strategies.
- Teaching and training new employees
Field Service Supervisor/ Technician
Sleep Number
04.2014 - 04.2015
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Maintained schedule of up to 10 service calls daily
- Led team of up to 8 service technicians in field activities.
- Checked safety practices and integrity of PPE.
- Installed and provided technical support for equipment.
- Optimized inventory management by monitoring stock levels, ordering necessary parts, and minimizing waste.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Installation Technician
Dish Network
01.2012 - 04.2014
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
Toll Collector
State of California
04.2008 - 01.2012
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Operated toll collection equipment and processed toll payments accurately.
- Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
Supervisor/ Laborer
Orantes Construction
02.2002 - 12.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Led small construction projects
- Enforced safety standards and use of proper PPE.
- Training of new and existing tools power and electric.
Education
Diploma - General Education
James Hogan High School
Vallejo, CA06.2001
Skills
- Clean Driving Record
- Vehicle Inspection
- Defensive Driving
- Accurate Recordkeeping
- Wheelchair support
- Special needs understanding
- Traffic laws compliance
- Safe Driving Practices
- Effective communication skills
- Safe driving skills
- Troubleshooting skills
- Customer relations skills
- Passenger Assistance
- Route Navigation
- Mobility support
- Route Planning
- Incident Reporting
- Valid California license class B Air brakes and Passenger endorsement
- Preventive Maintenance
- Emergency Procedures
- Safety-focused
- Pre-Trip Inspections
- Passenger Safety
- Commercial driving
Timeline
Bus Operator
Golden Gate Transit
04.2016 - Current
Salesman/ Internet Direct Sales Manager
Toyota Marin
05.2015 - 07.2016
Field Service Supervisor/ Technician
Sleep Number
04.2014 - 04.2015
Installation Technician
Dish Network
01.2012 - 04.2014
Toll Collector
State of California
04.2008 - 01.2012
Supervisor/ Laborer
Orantes Construction
02.2002 - 12.2011
Diploma - General Education
James Hogan High School
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