ALLEN FLEURENY

• Manage end-to-end delivery operations, ensuring on-time performance and quality standards.

• Optimize routing, scheduling, and resource allocation to improve efficiency.

• Serve as primary liaison between Amazon offices and internal teams to resolve issues quickly.

• Reduced daily operational hours by 25–50% through order trend analysis and route optimization.

• Track KPIs and implement process improvements to reduce waste and improve performance.

• Support and guide delivery personnel while maintaining safety and compliance standards.

• Promoted from Valet Attendant to Private Events Manager over a 7-year tenure.

• Planned and executed private events from concept through completion, ensuring seamless logistics.

• Managed guest lists, registrations, and RSVPs to ensure accurate attendance tracking.

• Oversaw valet and parking operations to deliver a high-quality guest experience.

• Addressed customer inquiries and feedback professionally and efficiently.

• Served as one of the first budtenders to help open the flagship store in Boston, contributing to a smooth launch and establishing high operational standards.

• Worked closely with the store manager to gain comprehensive knowledge of cannabis products, including strains, concentrates, and consumption methods.

• Trained to provide guidance for both medical and recreational patients, ensuring safe, compliant, and personalized customer experiences.

• Supported inventory management, organization, and sales floor maintenance, ensuring efficiency and customer satisfaction.

• Acted as the primary point of contact for valet service clients, meeting with and building strong relationships to understand their parking needs and expectations.
• Managed day-to-day valet operations, payroll, scheduling, and recruitment.
• Implemented quality control measures to ensure valet services met or exceeded client expectations.
• Managed and processed claims in a proficient and professional manner, ensuring thorough investigation, documentation, and resolution in accordance with established policies and procedures.

• Maintained accurate vehicle records to ensure efficient tracking and retrieval.

• Led and supported valet teams during high-volume peak hours and special events.

• Assisted in training new valet attendants on procedures and customer service standards.

• Coordinated with venue management to ensure seamless integration with facility operations.

• Spearheaded a dynamic sales team by offering strategic guidance, personalized coaching, and unwavering motivation, driving not only the achievement but the surpassing of sales targets.
• Developed and implemented effective sales strategies to drive revenue growth, increasing digital service sales by over 40%.
• Collaborated seamlessly with district and regional managers to exceed sales goals and quotas, fostering a synergistic approach to drive successful outcomes.
• Implemented routine inventory audits with meticulous attention to detail, ensuring precision in stock levels and proactively mitigating any discrepancies.