Allen Foster
Westminster,CO
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Department Manager
Floor&Decor
Westminster, CO
11.2022 - Current
- Managed daily operations and ensured adherence to company policies.
- Trained and mentored team members on product knowledge and customer service.
- Implemented staff schedules to optimize coverage during peak hours.
- Coordinated inventory management to maintain optimal stock levels.
- Handled shift overstock, restocking, and inventory control.
- Conducted performance evaluations to assess team strengths and areas for improvement.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Followed safety protocols and company processes and procedures.
Operations Manager
Lighthouse Immersive
Denver, Colorado
10.2021 - 11.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations for immersive experiences at a leading entertainment venue.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed workflow processes to streamline operational efficiency within the venue.
- Coordinated team schedules to ensure optimal staffing levels and service delivery.
- Oversaw inventory management and procurement of supplies for operations.
- Trained new employees on operational procedures and customer service standards.
- Collaborated with marketing teams to enhance visitor engagement strategies.
Store Manager in Training
CVS HEALTH CORPORATION
Littleton, Colorado
01.2020 - 10.2021
- Trained and supervised staff to enhance team performance and customer service.
- Managed daily store operations and ensured compliance with company policies.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Assisted in inventory management and stock replenishment to maintain product availability.
- Monitored inventory levels and restocked shelves as needed.
- Coordinated employee schedules to ensure adequate coverage during peak hours.
- Analyzed sales data to identify trends and inform decision-making processes.
- Generated weekly sales reports for management review.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Resolved conflicts between employees or customers in a professional manner.
- Conducted regular store audits to ensure adherence to safety standards and protocols.
- Supervised staff of up to 10 employees and conducted performance reviews.
Education
Associate of Science - Chemistry
Central New Mexico Community College
Albuquerque, NM 09.2010 - 01.2012
Associate of Applied Science - Respiratory Therapy
Pima Medical Institute
Albuquerque, NM 09.2008 - 02.2010
Skills
- Inventory management
- Operational planning
- Employee training
- Performance management
- Team leadership
- Staff mentoring
- Client relations
- Dispute resolution
- Issue resolution
Timeline
Department Manager
Floor&Decor
11.2022 - Current
Operations Manager
Lighthouse Immersive
10.2021 - 11.2022
Store Manager in Training
CVS HEALTH CORPORATION
01.2020 - 10.2021
Associate of Science - Chemistry
Central New Mexico Community College
09.2010 - 01.2012
Associate of Applied Science - Respiratory Therapy
Pima Medical Institute
09.2008 - 02.2010