Allen Fox
Morristown,TN
Summary
I possess great communication skills and leadership abilities. I am a problem solver, a motivator, and a self-sufficient worker. I can help the company by putting my job duties first and being a hard worker. I am competent in mathematics, hydraulics, pneumatics, electricity, PLC, power & hand tools, forklift (sit-down & stand-up) certified, CNC, robotics, and mechanics
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Konecranes
06.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Field Service Maintenance Technician
Advanced Technology Services
10.2022 - Current
- Troubleshoot and repair of mechanical and electrical systems of equipment/machinery of various industries
Service Technician
ES Inc.
08.2021 - 08.2022
- Troubleshoot and repair of mechanical and electrical systems of overhead hoist and cranes
Maintenance Technician
Kawasaki Tennessee
10.2019 - 08.2021
- Troubleshoot and repair of mechanical and electrical hydraulic systems, die cast machines, CNC mills and lathes, and robots
Maintenance Technician & Set-up Operator
Mahle
05.2015 - 10.2019
- Troubleshoot and repair of mechanical and electrical hydraulic systems, CNC mills and lathes, and robots
Education
Industrial Maintenance Program - Industrial Maintenance
Tennessee College of Applied Technologies
Morristown, TN05.2018
High School - technical path
Morristown Hamblen High School East
Morristown, TN01.2003
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Training and mentoring
- Customer training
Timeline
Field Service Technician
Konecranes
06.2024 - Current
Field Service Maintenance Technician
Advanced Technology Services
10.2022 - Current
Service Technician
ES Inc.
08.2021 - 08.2022
Maintenance Technician
Kawasaki Tennessee
10.2019 - 08.2021
Maintenance Technician & Set-up Operator
Mahle
05.2015 - 10.2019
High School - technical path
Morristown Hamblen High School East
Industrial Maintenance Program - Industrial Maintenance
Tennessee College of Applied Technologies
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