CRM (HubSpot)
Allen Hardy
Account Manager
Forsyth,GA
Summary
Meticulous Account Manager with proven history of best-in-class expertise dedicated to increasing revenue. Committed to having satisfied clients and maintaining accurate account information.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Fleet Hoster
McDonough, GA
07.2021 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Liaised between account holders and various departments.
- Oversee multiple accounts and work diligently to meet and exceed performance goals.
- Responsible for handling customer relations.
- Promote Fleet Hoster products and services.
- Communicate with clients via email, phone, online presentations, and screen-share meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Managed existing portfolio and potential leads using CRM system (Hubspot).
- Exceed sales goals for accounts by upselling products to existing customers. Monitor customer satisfaction.
Code Enforcement Officer
City Of Jonesboro Georgia
Jonesboro, GA
09.2019 - 07.2021
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes, and health and safety.
- Patrolled assigned area to identify and evaluate problems.
- Prepared evidence in support of legal actions taken.
- Provided expert testimony in court proceedings regarding relevant fire codes, safety concerns, findings of investigations and noted violations.
- Worked independently and as a team member to implement methods, procedures and techniques used in the interpretation and enforcement of code violations
- Received and responded to reports of alleged code ordinance violations from citizens or staff; provided information and explained code and ordinances.
- Used effective techniques to interact with citizens and the public to correct violations and conduct reinspections to ensure that corrective action(s) were taken
- Conducted field investigations; inspected properties for violations; attempted to make contact at the residence or business in order to resolve violation; issued and posted warning notices, notices of violation, corrective notices, orders to comply, and related documentation for code violations; scheduled and performed all follow-up functions to gain compliance including letters, inspections, calls, meetings, discussions, and negotiations to ensure compliance with appropriate codes and ordinances; issued citations and notices of violation as necessary.
- Located vacant residences and businesses; secured buildings with proper materials as necessary; posted the property as necessary; checked vacant building regularly for transient activity, graffiti and other forms of vandalism.
- Testified in court and worked with City Solicitor to conduct hearings and prepare cases for prosecution.
- Prepared reports and communications clearly and concisely, both orally and in writing; delivered quality customer service to architects, engineers, contractors, and the members of the general public.
Sales Associate
Smile Direct Club
Atlanta , GA
09.2017 - 09.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Delivered a “5-Star” experience for every customer
- Was the face of Smile Direct Club, explained the product, and guided the customer through timelines and processes
- Engaged with customers to keep them excited about their journey to a better smile
- Used cutting edge technology to create a 3D scan of the customers teeth for the Licensed Dental Professionals to review
- Helped customers select the best payment plan for their budget
- Provided customers with complimentary whitening, and guide them through the “ do's and don’ts ”
- Worked with teammates to create a positive, high-energy atmosphere
Education
No Degree - Christian Counseling
Liberty University
Lynchburg, VA 08.2020 - 01.2021
No Degree - Dental Hygiene
Georgia State University
Clarkston, GA 05.2015 - 07.2018
Skills
Quick Thinker
Comfortable with technology
Strong time management, multi-tasking and organizational skills
An engaging, outgoing personality and passion for helping customers
Upselling
Vendor relations
Checking quotes
Account management
Networking skills
Customer rapport
Software
Microsoft Office Suite
Timeline
Account Manager
Fleet Hoster
07.2021 - Current
No Degree - Christian Counseling
Liberty University
08.2020 - 01.2021
Code Enforcement Officer
City Of Jonesboro Georgia
09.2019 - 07.2021
Sales Associate
Smile Direct Club
09.2017 - 09.2019
No Degree - Dental Hygiene
Georgia State University
05.2015 - 07.2018