Ejona Banushi
Farmingville,NY
Summary
Strategic account specialist with solid background in managing key client relationships and driving business growth. Skilled in strategic planning, negotiation, and problem-solving. Strong focus on team collaboration and delivering results, with adaptability to changing needs. Known for effective communication, analytical thinking, and client-focused approach.
Overview
12
12
years of professional experience
Work History
Strategic Account Specialist
World Courier Inc. / Cencora
09.2022 - Current
- Managed a diverse portfolio of strategic accounts across various industries while maintaining a thorough understanding of each client''s unique needs.
- Delivered comprehensive product presentations to key stakeholders, showcasing the value of our offerings and reinforcing brand loyalty.
- Developed tailored solutions for strategic accounts, resulting in increased customer satisfaction and loyalty.
- Provided exceptional customer service to strategic clients, resolving issues quickly and ensuring long-term partnerships.
Import and Export Coordinator
AmerisourceBergen / WorldCourier
09.2020 - 09.2022
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
- Assisted in training new hires, sharing best practices for efficient and accurate order processing to maintain a high standard of service across the team.
Import Agent
DELTA Ground Services/ Lufthansa Systems AG
08.2017 - 09.2022
- Provide all of customer's excellent service as per TSA and US Customs compliance regulations
- Coordinated and tracked shipments and communicated with clients about the packages
- Processing import documents the freight and manifesting the shipments on the proper flight
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
Sales representative
Victoria's Secret
09.2013 - 08.2017
- Providing great customer service, keeping up with the company's mission and vision
- Addressed, arranged merchandise to please the provider, making sure to go above and beyond
- Maintained knowledge of current sales and promotions, by attending weekly update seminars with the team
Education
High School Diploma -
Grover Cleveland High School
New York, NY06.2013
Associate Degree -
La Guardia College, CUNY
New York, NY05.2020
Associate Degree -
BMCC, CUNY
New York, NY05.2016
Skills
- Microsoft Office
- Word
- Excel
- Power Point
- Team Player
- Well organized
- Detail oriented
- Quick thinker
- Solution finder
Languages
Spanish
Professional Working
Albanian
Native or Bilingual
Timeline
Strategic Account Specialist
World Courier Inc. / Cencora
09.2022 - Current
Import and Export Coordinator
AmerisourceBergen / WorldCourier
09.2020 - 09.2022
Import Agent
DELTA Ground Services/ Lufthansa Systems AG
08.2017 - 09.2022
Sales representative
Victoria's Secret
09.2013 - 08.2017
Associate Degree -
La Guardia College, CUNY
Associate Degree -
BMCC, CUNY
High School Diploma -
Grover Cleveland High School
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