Keneice Nelson
Rowlett
Summary
Results-driven and relationship-focused with natural ability to connect with customers. Possesses deep understanding of client relationship management and excels in communication and negotiation. Dedicated to driving client success and dynamic customer service.
Overview
8
8
years of professional experience
Work History
Strategic Account Specialist
Caliber Collision
12.2022 - Current
- Facilitated smooth onboarding processes for new vendors, providing clear guidelines on expectations and procedures.
- Maintained current documentation and ensured contracts are up to date.
- Managed vehicle fleet vendor contracts and relationships to guarantee vehicles are maintained and within industry regulations
- Identify opportunities for expansion
- Streamlined vendor management processes by efficient record-keeping and tracking systems.
Supply Specialist
Exeter Finance
01.2020 - 11.2022
- Improved strategies and policies for managing vendors
- Processed and distributed violations for loan defaults
- Managed collection accounts to bring vendor payments current
- Updated customer account information
- Reviewed payment terms with vendors to guarantee compliance
Benefits Administrator
Signify Health
06.2017 - 03.2019
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Scheduled appointments and monitored performance of member calls, handle time, and complaints
Leasing Consultant
Horizon Student Living
09.2017 - 12.2017
- Verified resident incomes and other information before accepting lease applications.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Documented resident work orders and ensured they were delivered to maintenance staff
- Greeted customers, showed apartments, and prepared leases.
Education
No Degree - Health Care Administration
Blinn College
College Station, TXSkills
- Customer service
- Proficient in Microsoft Office Suite
- Salesforce Administrator
- Property tours and inspections
- Relationship building
- Paperwork processing
- Payment processing
Timeline
Strategic Account Specialist
Caliber Collision
12.2022 - Current
Supply Specialist
Exeter Finance
01.2020 - 11.2022
Leasing Consultant
Horizon Student Living
09.2017 - 12.2017
Benefits Administrator
Signify Health
06.2017 - 03.2019
No Degree - Health Care Administration
Blinn College
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