Alexis Guerrier
Miramar,Florida
Summary
Ambitious Customer Service Representative with experience in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
Work History
Customer Account Manager
Aptive Environmental
Remote
01.2022 - 09.2023
- Managed customer questions regarding account information, such as billing and rescheduling appointments
- Offered ideas for colleagues to articulate their daily tasks by explaining personal organization tactics
- Improved company revenue by offering promotions
- Assisted with setting up appointments as well as resolving customer issues via text, email, and call.
Pawn Broker
Cash America Pawn
Tucker, GA
02.2020 - 12.2021
- Increased Customer retention by offering discounts and promotions such as Flex Wallet
- Greeted customers and provided feedback on product-related questions to establish a welcoming environment
- Resolved beginner-level software issues with Apple and Android products
- Priced and displayed hardware items on the sales floor in a presentable manner.
Warehouse Associate
Goodwill
Tucker, GA
04.2019 - 01.2020
- Created strategic ways to influence customers to purchase a particular product, by providing discounts and decorating the sales floor in a homely manner
- Priced and assorted home goods, such as toys, kitchenware, home decor, etc
- Maintained productivity in the wares department to ensure sales goals are met.
Education
Associates of Science, Graphic Design -
Georgia State University
12.2021
Skills
- Time management
- Sales Tactics
- Client Relationship Building
- Problem-solving aptitude
- Adaptability and Flexibility
- Relationship Building
- Critical Thinking
- Quick thinker
- Zendesk
- Google Sheets
- Microsoft Word
- Excel
- Direct sales
- Twilio
Timeline
Customer Account Manager
Aptive Environmental
01.2022 - 09.2023
Pawn Broker
Cash America Pawn
02.2020 - 12.2021
Warehouse Associate
Goodwill
04.2019 - 01.2020
Associates of Science, Graphic Design -
Georgia State University