Allen Harmon
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Healthcare Security Officer
Harris Health System
Houston, TX
01.2023 - Current
- Reporting any unusual activity to appropriate authorities
- Maintaining order in the hospital by enforcing rules, regulations and procedures
- Escorting patients to their locations within the hospital or facility
- Maintaining security logs of all activity on the premises including visitors and employees entries and exits.
Corrections Officer
Texas Department of Criminal Justice
Beaumont, TX
04.2022 - 09.2022
- Supervision of inmates and inmate activity in detention facilities
- Provides care and correctional treatment of inmates
- Manages inmate holding areas
- Ensures that inmates remain in custody
- Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures
- Contributes to the maintenance of institution security
- Performs searches on inmates and visitors
- Checks mail for contraband, such as weapons or drugs
- Prepares incident reports and other documentation
- Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability
- Conducts accurate headcounts
- Inventories inmates' personal property and issues receipts
- Break up physical confrontations and protect inmates and fellow officers from harm
- Provides emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedures.
Customer Service Specialist
Focus Services
Beaumont, TX
02.2021 - 04.2022
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed.
Crew Member
Raising Canes
Beaumont, TX
07.2020 - 05.2021
- Preparing and cooking food
- Taking food and drink orders
- Serving customers
- Meeting and greeting customers
- Operating cash registers and receive payment from customer in cash or by credit card
- Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors
- Promoting positive guest relations.
Customer Service Representative
U-Haul
Beaumont, TX
07.2019 - 06.2020
- Operated the live chat
- Assisted customers in person
- Created customer appointments
- Scheduled reservations for customers
- Explained products and benefits
- Operated the cash drawer
- Confirmed payments, refunds, etc.
Sales Representative
Sears Hometown & Outlet Stores
Beeville, TX
07.2018 - 07.2019
- Greet and assist customers as they shop for new products
- Suggest applicable and relevant upsells to help customers walk out the door with everything they need
- Meet weekly, monthly and quarterly sales quotas
- Learn how products work and how to troubleshoot issues with customers
- Prepare and submit weekly sales reports to management
- Assist other team members with transactions when necessary.
Substitute Teacher
Beeville Independent School District
Beeville, TX
10.2017 - 05.2018
- Follow regular teacher's lesson plans in a way that ensures consistency and optimal learning, and that encourages students to participate
- Assign classwork and homework as necessary, according to lesson plans
- Modify teaching styles to fit the learning styles of various students
- Maintain a well-managed classroom and positive learning environment
- Supervise students out of class such as in the hallways and in the cafeteria
- Create lesson plans, grade classwork, homework and tests and attend parent-teacher conferences (only for long-term sub assignments).
Security Officer
Securitas Security Services USA, Inc
Orange, TX
04.2016 - 07.2017
- Monitor Parking Lot Areas
- Monitor Incoming And Outgoing Vehicles
- Check In Workers and Visitors
- Answer Telephones
- Check Emails
- D.A.R
- (Daily Activity Reports)
Security Officer
Patriot Security EOC
Nederland, TX
01.2013 - 03.2016
- Monitor Parking Lot Areas
- Monitor Incoming And Outgoing Vehicles
- Check In Workers and Visitors
- Answer Telephones
- Check Emails
- D.A.R
- (Daily Activity Reports)
Education
Certificate - Information Assurance and Security
University of Phoenix-Online Campus
01.2024
2 Year Certification - Industrial Mechanics
Lamar Institute of Technology
Beaumont, TX05.2012
High School Diploma -
Clifton J Ozen High School
Beaumont, TX06-2010
Skills
- Active Listening
- CPR Certified
- Security
- Detail Orientation
- Incident Reporting
- Visitor Management
- Verbal Communication
- Crisis Intervention Techniques
- Security Awareness
- Access Control
- Customer Service
- Security Regulation Enforcement
- Inbound and Outbound Calling
- Information Security
- Sales Closing
- Typing 75 WPM
- De-Escalation Techniques
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office Suite
- Call Center Operations
Certification
- Security Guard License
- CPR/AED (01/01/23 - 01/01/25)
Timeline
Healthcare Security Officer
Harris Health System
01.2023 - Current
Corrections Officer
Texas Department of Criminal Justice
04.2022 - 09.2022
Customer Service Specialist
Focus Services
02.2021 - 04.2022
Crew Member
Raising Canes
07.2020 - 05.2021
Customer Service Representative
U-Haul
07.2019 - 06.2020
Sales Representative
Sears Hometown & Outlet Stores
07.2018 - 07.2019
Substitute Teacher
Beeville Independent School District
10.2017 - 05.2018
Security Officer
Securitas Security Services USA, Inc
04.2016 - 07.2017
Security Officer
Patriot Security EOC
01.2013 - 03.2016
Certificate - Information Assurance and Security
University of Phoenix-Online Campus
2 Year Certification - Industrial Mechanics
Lamar Institute of Technology
High School Diploma -
Clifton J Ozen High School