Allen Icart
Newport,RI
Summary
Handled classroom troubleshooting, device maintenance and system upgrades for DOD command sites. Managed techs delegating tasks daily.
Overview
7
7
years of professional experience
Work History
SR System Administrator
- Handled command wide system upgrades and RMF to DISA standards involving software, bios, applications, graphics drivers, site specific applications, SCCM, IP addresses and server upgrades
- Utilized Remote Desktop, Active Directory, to remote deploy and troubleshoot patch updates to classroom desktops and apply applications requested by Staff and instructors
- Maintain system militance and patches to system network devices
- Ran reports to facilitate functionality to classroom equipment
- Utilized Altiris to scan report and deploy system upgrades and images.
IT Technician III
Enterprise Solutions Management Corp
04.2021 - 01.2022
- Provided technical support to Navy naps command
- Handled daily updates to staff and student laptops, repaired classroom equipment
- Replaced laptop batteries and touchpads to broken laptops.
IT Technician III
Advantage Resourcing
11.2020 - 01.2021
- OneDrive Migration Project to 750 laptops and desktops
- Remove old account
- Install new OneDrive Account
- Reinstall old Profile
- Run OneDrive Migration
- Deploy using SCCM
- PC and Mac OS systems.
Manager
Booz Allen Hamilton
01.2019 - 10.2019
- Gathered analysis and documentation for network diagrams, parts ordering for the Surface Warfare Officers School (SWOS) system leading workshops, web meetings, and ticket (Remedy) reporting
- Provide system administration services, including upgrading critical system backups, including creating and maintaining SWOS sites
- Implemented compliance with all relevant DOD Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG's), Dos command and Information Advisory Vulnerability Alerts (IAVA's) and bulletins (IAVB's)
- Manage technical team in the building of Chaplin School components to provide metrics to DoD Management and Specialists to facilitate the deploying of 75 classroom machines while overseeing technicians in command school windows 10 upgrade
- Developed quality control checklists for successful deployments
- Tested deployment of software functionality into a usable functional task in Altiris to deploy applications in a single scheduled execution
- Windows SCCM to install Operating systems to classroom devices
- Patch management successful to maintain system Health.
Manager IT Specialist N6
General Dynamics
11.2015 - 11.2018
- Gathered analysis and documentation for network diagrams, parts ordering for the Surface Warfare Officers School (SWOS) system leading workshops, web meetings, and ticket (Remedy) reporting
- Provide system administration services, including upgrading critical system backups, including creating and maintaining SWOS sites
- Implemented compliance with all relevant DOD Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG's), and Information Advisory Vulnerability Alerts (IAVA's) and bulletins (IAVB's)
- Manage technical team in the building of Chaplin School components to provide metrics to DoD Management and Specialists to facilitate the deploying of 75 classroom machines while overseeing technicians in command school windows 10 upgrade
- Developed quality control checklists for successful deployments
- Tested deployment of software functionality into a usable functional task in Altiris to deploy applications in a single scheduled execution.
Field Support Engineer
NMCI Insight Global
03.2015 - 11.2015
- IT support services level 2- Preventative, predictive, and remedial hardware/software maintenance on technology assets in support of the customers IT Initiatives, engineering changes, and other related hardware maintenance to hard drive.
Education
New Horizons Computer Center
Lincoln, RIAssociates of Science - Information Technology and Computer Science
New England Tech
Warwick, RI01.2006
Skills
- Windows administration
- Active Directory Management
- Servers expertise
- System Upgrades
- Troubleshooting
- Technical Support
- Patch management
- System updates
- IT Security Management
- Backup and recovery
- Project Coordination
- Network Administration
- User Support
- Program installations
- Storage Area Networks
- Specifications understanding
- Network Troubleshooting
- Software Installation
- Desktop troubleshooting
- Hardware troubleshooting
- Configuration Management
- Server Hardware Maintenance
Websites
Lastupdate
09/01/24
Personal Information
Title: SR System Administrator
Timeline
IT Technician III
Enterprise Solutions Management Corp
04.2021 - 01.2022
IT Technician III
Advantage Resourcing
11.2020 - 01.2021
Manager
Booz Allen Hamilton
01.2019 - 10.2019
Manager IT Specialist N6
General Dynamics
11.2015 - 11.2018
Field Support Engineer
NMCI Insight Global
03.2015 - 11.2015
SR System Administrator
New Horizons Computer Center
Associates of Science - Information Technology and Computer Science
New England Tech