Allen Jenkins
Carson,CA
Summary
Capable Computer Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Computer Technician
Delta Air Lines, Inc
06.2004 - 04.2024
- Installed, configured and maintained computer hardware, software systems, networks and peripherals
- Troubleshot complex technical problems related to hardware components, operating systems and applications
- Assessed customer needs and provided advice on appropriate products or services
- Provided technical support for client inquiries via telephone and email.
Education
Associate of Science -
12.2014
Skills
- Printers and Peripherals Installation
- Computer configurations
- Help desk assistance
- Network Operating Systems
- Customer Service
- Preventive Maintenance
- Remote Support
- Advanced troubleshooting
- Installation and Repair
- Attention to Detail
- Software Installation
- System Upgrades
- Hardware Installation
- Software Applications
- Device configuration
- Hardware and software installation
- Hardware Repair
- Hardware troubleshooting
- Software Updates
- Technical Support
- Printer setup
- System diagnostics
- Operating System Expertise
- Email account set up
- Technical Analysis
- Hardware Configuration
- Help Desk Support
- Help Desk Experience
References
References available upon request.
Timeline
Computer Technician - Delta Air Lines, Inc
06.2004 - 04.2024
ITT Technical Institute - Associate of Science,