ALLEN K. BROWN
Rockwall,TX
Summary
Knowledgeable Practice Manager offering more than 8 years of experience working for several healthcare providers. Well-versed and highly proficient in Federal/State Worker’s Compensation claims, electronic health records (EMR/EHR), technical writing, and CPT/ICD 10 coding. Over 20 years of Labor/Management experience. Adept at problem-solving and multi-tasking during fast-paced and stressful situations. Possess strong communication, analytical and critical thinking skills.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
Work History
Practice Manager
Work-Med
Grand Prairie, TX
02.2016 - 03.2023
- Ensured proper patient flow and scheduling via EHR/EMR (Practice Fusion).
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 8 office personnel.
- Trained newly hired team members on office procedures and computer system.
- Provided outstanding support to entire staff which helped improve process flow, boosted efficiency and implemented strategies.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
Office Administrator
YZ Healthcare
Flower Mound, TX
05.2015 - 03.2023
- Provided initial intake and claims analysis for all worker's compensation claims.
- Drafted Causation Letters and Letters of Reconsideration for all worker’s compensation claims.
- Ensured all CPT and ICD-10 codes were consistent with physician notes and imaging report impressions.
- Interacted with patients by phone, email, or in-person to provide vital information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
Mail Handler
United States Postal Service, USPS
Dallas, TX
01.1997 - 05.2021
- Monitored and enforced provisions of Labor/Management collective bargaining agreement, as Chief MH Union Steward.
- Represented rank-and-file employees in situations that may result in discipline or contract violations.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Supervisor of Distribution Operations
United States Postal Service, USPS
Coppell, TX
10.1997 - 10.1999
- Supervised up to 20 employees in Mail Handler and Clerk craft positions.
- Mentored craft employees to help foster positive and productive work environment.
- Performed quarterly employee performance evaluations.
- Implemented new sorting systems, resolved performance issues and expanded processes to meet diverse needs.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
Military Fireman
United States Army
Fort Hood, TX
08.1992 - 08.1996
- Served as Crew Chief on Central Fire Engine 1.
- Performed comprehensive checklists prior to Engine 1 deployment to reduce possible safety issues.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Carried out fire inspections to identify fire hazards and recommend corrective measures.
- Responded to emergency calls and provided medical assistance to injured individuals.
Education
Master of Business Administration - Healthcare Administration
Texas Woman’s University
Dallas, TX 01.2018 - 12.2020
Bachelors - Network and Communications Management
DeVry University
Irving, TX 01.2001 - 06.2004
Skills
File and record management
Electronic health records
Staff Management
Workflow planning
Practice management
Training and mentoring
Licenses/Certifications
Texas All Lines Adjuster (NPN 20783661)
Mississippi Non-Resident Independent Adjuster (10962774)
Florida Non-Resident Independent Adjuster (G023628)
Louisiana Non-Resident Independent Adjuster (1072879)
State Farm Auto/Policy/Estimatics Certification
State of Texas Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Business Administration - Healthcare Administration
Texas Woman’s University
01.2018 - 12.2020
Practice Manager
Work-Med
02.2016 - 03.2023
Office Administrator
YZ Healthcare
05.2015 - 03.2023
Bachelors - Network and Communications Management
DeVry University
01.2001 - 06.2004
Supervisor of Distribution Operations
United States Postal Service, USPS
10.1997 - 10.1999
Mail Handler
United States Postal Service, USPS
01.1997 - 05.2021
Military Fireman
United States Army
08.1992 - 08.1996