Jessica King
Little Rock,AR
Summary
Astute professional highly skilled in scheduling, training and managing busy medical and retail business. Talented individual with 15 years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention.
Overview
11
11
years of professional experience
9
9
Certifications
Work History
Practice Manager
West Rock Animal Hospital
Little Rock, AR
10.2017 - 10.2021
- Clerical duties to include but not limited to answering phones,greeting clients and patients, filing,faxing,emailing and using computer software for business needs
- Management duties are inclusive but not limited to scheduling employees,inventory ordering and control for hundreds of prescription medicines,assisting in animal care,surgeries and procedures,filling prescription orders, speaking with clients before patients are seen,payroll,handling accounts receivable and payable and handling all client concerns and grievances.Other duties include book keeping, marketing,and furthering educational and informational knowledge by attending meetings with vendors and partaking in webinars sessions via internet
- System used : Avimark
Store Manager
GPM Investments
Myrtle Beach, SC
05.2015 - 10.2017
- As a store manager for Scotchman, my sole drive is to create the ultimate customer experience
- I am accountable for a team of 8 people
- I am a trainer, a leader, a sales driver, and a coach
- I am accountable for our sales numbers and ensuring the team pushes to bring the customer in the door and keep their business through upselling them daily items, ensuring incredible customer service, and knowing how to get them what they need efficiently,effectively, and with true passion
- Inventorying beer, cigarettes, grocery, and beverage are also apart of my position
- I strive daily to create an atmosphere that is both comfortable and familiar in each store I go to
- I have had to be both a stabilizer and enforcer of policy and procedure, however the ultimate goals have been to give each employee I come in contact with the knowledge to grow themselves in the business and each customer a reason to return to our establishment daily
- Accomplishments
- Team has increases sales 142% from year prior
- Skills Used organization, hands- on leadership, time management, change management, progressive coaching
Office Manager
Dick's Title Loans
Myrtle Beach, SC
05.2015 - 04.2017
- As an Office Manager for Dick's Title Loans I was accountable for all office responsibilities
- My day included overseeing other office personnel and creating a team that provided the ultimate customer experience for our highly valued clients
- I was lead in ensuring all state and federal laws were followed in loan processing
- Using Microsoft office programs,I kept track of marketing progress,current and delinquent customer accounts and inventory receivables
- I was solely responsible for ordering office equipment and supplies.
store manager
dollar
Fayetteville, NC
09.2011 - 02.2014
- Ensuring the work environment was suited to grow sales through excellent customer service ...I was responsible for hiring and termination,payroll control,daily cash handling of $7,000 to $10,000..
- Properly tracking inventory losses, building and training an effective sales team,accepting vendors to include corporate freight...it was a hands on management position that included all aspects of the business
- Accomplishments
- Increased sales,store conditions and team training in over 5 different locations..
Education
High school diploma -
Hoke County High School
Bachelor's - Business management, Music
University of North Carolina
Skills
Store managerFront OfficeQuickbooksAccountingHealthcare ManagementPractice ManagementAccounts PayableChange ManagementAnimal CareMicrosoft OutlookHuman ResourcesManagementPlanogramsPayrollInterviewingAccounts ReceivableMedical SchedulingRecruitingMicrosoft OfficeAnalysis skillsComputer literacyComputer skillsPhone etiquette
Computers
Customer Service
Leading group meetingsFile and record management
Supplies ordering
Staff Management
Drug inventory management
Team Building
Certification
Typing (10+ years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Practice Manager
West Rock Animal Hospital
10.2017 - 10.2021
Store Manager
GPM Investments
05.2015 - 10.2017
Office Manager
Dick's Title Loans
05.2015 - 04.2017
store manager
dollar
09.2011 - 02.2014
High school diploma -
Hoke County High School
Bachelor's - Business management, Music
University of North Carolina