Experienced Practice Manager successful at handling payroll administration, staff and client relations for 3-doctor practice. Promotes business development and community profile by developing positive rapport with staff, clients, and handling marketing activities. Successful forging of partnerships with financial aid companies, multiple non-profits, and supply chains resulting in decreased costs and increased profit margin. Forward-thinking professional bringing more than 6 years of experience working for a fast-paced 24/7 emergency animal hospital. Exceptional success driving financial improvements and revenue increases for the practice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and flexible scheduling to meet team goals.
Hi, I’m
Samantha Breitlauch
Practice Manager
Stroudsburg,PA
Summary
Overview
11
years of professional experience
5
years of post-secondary education
2
Certificates
Work History
Creature Comforts Veterinary ServiceSaylorsburg, PA
Practice Manager
11.2016 - Current
Job overview
- Assessed processes and procedures, complying with OSHA, AAHA, and DEA regulations.
- Supervised team of 50-65 personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Successfully negotiated client contract renewals to create increased revenue.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees at all levels of company.
- Used Google Sheets to develop inventory tracking spreadsheets, manage employee resources, and track employee progress
- Used Google Sheet to develop maintenance tracking spreadsheets which resulted in reduced lead time for repairs and reduced possible OSHA concerns in workplace.
- Introduced low-cost employee appreciation metrics in practice resulting in higher employee retention.
- Developed Training Protocols by introducing Perform Yard for evaluation tasks to create consistent and open feedback with staff.
- Maintained profit margins for business when owner was in federal prison (which caused 2/3 decrease in revenue) while only laying off 1/3 of staff.
- Achieved HR best practices for business by introducing Bambee for HR tasks which achieved training for all upper management and eliminated all HR risks from business.
Advantage Marketing SolutionsStroudsburg, PA
Pet Food Guide
05.2016 - 11.2016
Job overview
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Recommended specific product options to meet customer needs.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Assisted customers in locating items, addressed questions and provided product samples.
- Engaged consumers in stores to encourage product sampling.
- Maintained knowledge of current promotions and product features.
- Increased sales by effectively communicating product benefits.
Amazon.com Fulfillment CenterBreinigsville, PA
Shipping Clerk
06.2012 - 03.2016
Job overview
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Pack/Sort Department Trainer for launch sites in Toronto, Canada (October 2014-November 2014) and Baltimore, Maryland (April 2015-May 2015)
- Developed and instituted standardized training portfolios for Pack and Sort Departments
- Directed shipment departure operations for 40-60 trucks during each shift.
- Powered Industrial Truck Equipment Trained
- Pack/Shipping Training Ambassador
Education
Stroudsburg High SchoolStroudsburg, PA
High School Diploma
09.2006 - 06.2011
University Overview
Skills
Workflow Planning
undefinedAccomplishments
Accomplishments
- Through the utilization of Google Sheets, developed inventory tracking spreadsheets, manage employee resources, and tracked employee progress as well as maintenance tracking spreadsheets which resulted in reduced lead time for repairs and reduced possible OSHA concerns in the workplace.
- Introduced low cost employee appreciation metrics in the practice resulting in higher employee retention.
- Achieved Training Protocols by introducing Perform Yard for evaluation tasks to create consistent and open feedback with staff.
- Maintained profit margins for business when owner was in federal prison (which caused 2/3 decrease in revenue) while only laying off 1/3 of the staff.
- Achieved HR best practices for business by introducing Bambee for HR tasks which achieved training for all upper management and eliminated all HR risks from the business.
Certification
OSHA 10-Hour General Industry Safety and Health
Timeline
QPR Certified
09-2023
OSHA 10-Hour General Industry Safety and Health
03-2022
Practice Manager
Creature Comforts Veterinary Service
11.2016 - Current
Pet Food Guide
Advantage Marketing Solutions
05.2016 - 11.2016
Shipping Clerk
Amazon.com Fulfillment Center
06.2012 - 03.2016
Stroudsburg High School
High School Diploma
09.2006 - 06.2011
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