Allen Karimazondo
Oak Point,TX
Summary
Compassionate behavioral health assistant with experience supporting crisis prevention through de-escalation techniques and structured observation. Maintains accurate documentation and upholds patient confidentiality standards. Communicates clearly to coordinate safe, orderly care delivery.
Overview
11
11
years of professional experience
Work History
Automotive Mechanic/Customer Engagement Specialist
Superhero Automotive/Bell Best Auto
Krugerville, TX
12.2025 - Current
- Resolved engine, suspension, and cooling system issues to restore vehicle functionality.
- Replaced defective engines, suspension systems, transmissions, exhaust systems, radiators and related components.
- Assessed vehicles for repair and maintenance needs at Superhero Automotive Service to ensure optimal performance.
- Replaced oil filters, belts, and fluids, and recorded repair orders and service notes for Bell Best Auto.
- Tested vehicle performance to ensure proper functioning of brakes, lights and steering mechanisms.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Followed safety procedures while working on cars to minimize risks of injury or accidents.
- Facilitated engagement campaigns for employer programs and community outreach to enhance community relations.
Behavioral Health Assistant
TriHealth Inc
Houston, Texas
01.2023 - 11.2025
- Supported TriHealth behavioral health patients during daily therapeutic activities and safety checks.
- Monitored behavioral health milieu, identifying and reporting escalation signs to care team to ensure timely interventions.
- Observed clients' behavior during individual or group sessions to ensure safety for all parties involved.
- Assisted nursing staff with intake screening and patient admissions.
- Documented patient behaviors and observations in TriHealth clinical records, facilitating informed care decisions.
- Supported patients in adhering to daily unit schedules and therapeutic routines, promoting engagement in treatment activities.
- Prepared treatment areas and maintained orderly patient care spaces.
- Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
Assisted Living Aide
FirstLight Homecare of Texas
Frisco, Texas
12.2019 - 12.2022
- Monitored vital signs of residents on a regular basis and reported any changes to the supervisor or nurse.
- Prepared meals and snacks according to client care plans
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and ambulation.
- Supported mobility using walkers, wheelchairs, and safe transfer techniques
- Provided companionship through conversation, activities, and emotional support
- Engaged in activities with residents to stimulate physical and mental activity levels.
- Collaborated with other staff members to ensure quality resident care was provided at all times.
- Educated family members about services available for their loved ones residing in the facility.
- Performed light housekeeping to maintain clean, safe living spaces
Tech Support/Customer Service
Kalkomey Enterprise
Richardson, Texas
02.2016 - 11.2019
- Provided exceptional service through inbound and outbound calls, consistently meeting performance targets.
- Managed client inquiries and delivered clear service support across company channels.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Cultivated customer relationships, enhancing satisfaction with services provided.
- Communicated updates to clients and internal teams with a professional tone.
- Supported onboarding tasks and explained employer services to new clients.
- Monitored workflow queues and prioritized urgent agent tasks.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Education
High School Diploma -
Plano West Senior School
Plano, TX10-2013
Associate of Science - Computer Science
Collin College
Texas City, TX09-2026
Skills
- Customer service
- Documentation skills
- Problem solving
- Crisis de-escalation
- Behavioral health support
- Patient confidentiality
- Vital monitoring
- Basic nursing care
- Mobility training
- Transport assistance
- Emotional support
- Clinical training
- System strengthening
References
Nash Chikerema - Manager - 661-436-3826
Ranganai Munj - 948-217-4949
Timeline
Automotive Mechanic/Customer Engagement Specialist
Superhero Automotive/Bell Best Auto
12.2025 - Current
Behavioral Health Assistant
TriHealth Inc
01.2023 - 11.2025
Assisted Living Aide
FirstLight Homecare of Texas
12.2019 - 12.2022
Tech Support/Customer Service
Kalkomey Enterprise
02.2016 - 11.2019
High School Diploma -
Plano West Senior School
Associate of Science - Computer Science
Collin College