Summary
Overview
Work History
Education
Skills
Timeline
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Allen Kight

Chicago,IL

Summary

Dynamic professional with extensive experience in project management and team leadership, notably at Verizon Wireless Corporation. Proven track record in driving process improvements and enhancing training programs, resulting in significant performance gains. Skilled in strategic planning and data analysis, fostering a culture of excellence and continuous development.

Overview

11
11
years of professional experience

Work History

Club Services Manager

Pup Social
02.2025 - Current
  • Oversee daily operations across multiple departments, including lounge, grooming, and salon services.
  • Spearhead comprehensive onboarding and training programs for all new hires.
  • Collaborate with ownership and department heads to develop scalable systems and efficient workflows.
  • Implement operational enhancements to effectively reduce inefficiencies and improve service delivery.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

NOC Specialist

Amwell
04.2023 - 04.2025
  • Directed a team of nine in the Network Operations Center, implementing critical network upgrades.
  • Proposed and instituted network security enhancements, which led to an 80% reduction in security incidents.
  • Developed knowledge base resources that significantly reduced manual workload and call handling times.
  • Streamlined the onboarding process by creating interactive online training programs.

Flight Attendant Instructor

Envoy Airlines
01.2020 - 03.2024
  • Revamped the flight attendant training program for improved effectiveness and mentored over 500 flight staff.
  • Managed scheduling and provided administrative support for crew operations to ensure seamless functionality.

Store Manager /Regional Sales Trainer

Luxottica
09.2018 - 01.2020
  • Managed overall store operations while leading training initiatives across multiple locations.
  • Achieved a sales increase of over 34% in two stores within one year.
  • Optimized onboarding and training processes to enhance employee performance and satisfaction.

Regional Manager

Premium Retail Services Inc
08.2017 - 09.2018
  • Directed district operations for multiple retail accounts, driving double-digit sales growth.
  • Formulated and implemented innovative retail strategies to enhance customer engagement and sales.
  • Managed budgeting, expense controls, and tracked sales metrics to ensure target achievement.
  • Established and maintained operational standards for 52 locations.

General Manager & District Trainer

Verizon Wireless Corporation
03.2014 - 08.2017
  • Engineered and executed skills certification programs to elevate employee standards.
  • Scrutinized performance data to accurately identify training needs and areas for improvement.
  • Collaborated with executive leadership to establish strategic action plans aligned with company goals.
  • Delivered training to over 25 staff members and quality assurance teams while managing employees to maximize performance.

Education

MBA - Human Resources Training

University of North Carolina At Greensboro
Greensboro, NC
2014

Skills

  • Project Management
  • Team Leadership
  • Strategic Planning
  • Process Improvement
  • Change Management
  • Quality Assurance
  • Conflict Management
  • Budgeting
  • Content Development
  • Onboarding Process
  • Instructional Design
  • Learning Program Design
  • Training Materials
  • Training Evaluation
  • KPI Development
  • Data Analysis
  • Performance Metrics
  • Risk Assessment

Timeline

Club Services Manager

Pup Social
02.2025 - Current

NOC Specialist

Amwell
04.2023 - 04.2025

Flight Attendant Instructor

Envoy Airlines
01.2020 - 03.2024

Store Manager /Regional Sales Trainer

Luxottica
09.2018 - 01.2020

Regional Manager

Premium Retail Services Inc
08.2017 - 09.2018

General Manager & District Trainer

Verizon Wireless Corporation
03.2014 - 08.2017

MBA - Human Resources Training

University of North Carolina At Greensboro

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