Allen McDaniels
Sorrento,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Retention Sales
Sears Home Services
11.2023 - Current
- Conducted thorough market research to identify new opportunities for growth within existing accounts.
- Analyzed data trends to identify areas of improvement in customer service, resulting in increased client satisfaction scores across the board.
- Championed a customer-centric culture within the team, leading to higher levels of internal collaboration and overall better results in retention efforts.
Call Center Agent, Inbound Sales
Verizon
01.2020 - 08.2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
- Resolved customer complaints, resulting in higher customer retention rates.
Road Service Technician
WM Road Service
10.2014 - Current
- Strengthened rapport with local dealerships by delivering expert advice on complex automotive issues when requested.
- Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
- Increased customer satisfaction through efficient roadside assistance and quality repairs.
Education
GED -
Marion Technical College
Ocala, FL03.2019
Skills
- Client Relationship Building
- Objection handling
- Customer Empathy
- Upselling strategies
- Customer Service
- Sales Presentations
Timeline
Retention Sales
Sears Home Services
11.2023 - Current
Call Center Agent, Inbound Sales
Verizon
01.2020 - 08.2023
Road Service Technician
WM Road Service
10.2014 - Current
GED -
Marion Technical College
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