Jessica Caprice
Keyport,NJ
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
Work History
Direct Sales - Retention
Comcast
04.2022 - Current
- Utilized CRM software effectively to track client interactions, monitor progress, and generate insightful reports for continuous improvement.
- Championed a customer-centric culture within the team, leading to higher levels of internal collaboration and overall better results in retention efforts.
- Analyzed data trends to identify areas of improvement in customer service, resulting in increased client satisfaction scores across the board.
- Identified common pain points among dissatisfied customers and worked closely with product development teams to implement appropriate solutions.
- Collaborated with cross-functional teams to create customized offers that met individual customer needs, leading to higher retention rates.
Sales Representative
Altice USA
02.2016 - 04.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Disability Support Worker
Community Acces
04.2015 - 02.2016
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Recreational Aide
Andover Rehab Center
11.2013 - 04.2015
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Increased overall satisfaction of program attendees by tailoring activities to fit individual abilities and interests.
- Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
- Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
Cashier
Quick Chek
12.2012 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Social Sciences
Middlesex County College
Edison, NJ07.2025
Skills
- Client Relationship Building
- Staff Training
- Sales consultation
- Upselling strategies
- Performance Tracking
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
Timeline
Direct Sales - Retention
Comcast
04.2022 - Current
Sales Representative
Altice USA
02.2016 - 04.2022
Disability Support Worker
Community Acces
04.2015 - 02.2016
Recreational Aide
Andover Rehab Center
11.2013 - 04.2015
Cashier
Quick Chek
12.2012 - 08.2014
Associate of Science - Social Sciences
Middlesex County College