Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allen Oltman

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Advisor

Lithia Ford Of Boise
08.2020 - 12.2024
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.


Quicklane Manager

Lithia Ford Of Boise
01.2017 - 08.2020
  • Addressed customer concerns promptly and professionally, resolving disputes amicably while preserving long-term business relationships.
  • Reduced wait times for customers by implementing efficient scheduling practices and streamlining service processes.
  • Developed strong relationships with customers by providing exceptional communication and follow-up on their automotive needs.


Education

GED -

Meridian High School
Meridian, ID

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Excellent communication
  • Workflow management
  • Client rapport

Certification

Master Ford Service Advisor

Master Ford Quicklane Advisor

Certified Ford Fleet Advisor


Timeline

Service Advisor

Lithia Ford Of Boise
08.2020 - 12.2024

Quicklane Manager

Lithia Ford Of Boise
01.2017 - 08.2020

GED -

Meridian High School
Allen Oltman