Allen Pryor
Norristown,PA
Summary
Experienced Security Officer adept in surveillance and incident reporting. Committed to maintaining safety standards and delivering exceptional customer service, ensuring compliance and proactive problem-solving in all security operations.
Overview
22
22
years of professional experience
Work History
Security Officer
Dell Retirement Services
Audubon, PA
02.2019 - Current
- Conducted routine patrols to identify and address security vulnerabilities, enhancing overall safety.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Trained new security personnel on protocols and procedures, ensuring adherence to standards and effective response during incidents.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Inspected premises for safety hazards and implemented corrective measures.
- Reported safety hazards for remediation response.
- Compiled detailed reports on daily activities and unusual occurrences, facilitating informed decision-making and prompt action on maintenance issues.
- Provided excellent customer service while addressing resident inquiries or concerns.
- Confirmed visitor identification prior to granting entry into the building.
- Adhered to post orders while maintaining a visible presence around the property.
- Performed first aid and CPR during emergency situations.
Shift Supervisor
Rite-Aid Pharmacy
Norristown, Pennsylvania
09.2004 - 01.2019
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints and escalated issues to senior management for further action.
- Monitored customer interactions to improve service quality and customer satisfaction.
- Addressed any issues that arose during the shift in a proactive manner.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
- Implemented safety protocols to maintain a secure working environment.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Maintained accurate records of daily transactions and deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Collaborated with team members to improve performance and implement training updates.
- Provided on-the-job training to new staff members.
- Monitored security and enforced loss prevention strategies during shift.
- Utilized POS systems efficiently for order processing and inventory management.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Identified improvement areas within the department and implemented changes to enhance operations.
- Completed opening and closing duties to facilitate business operations.
Education
Associate of Applied Science - Criminal Justice
Montgomery County Community College
Blue Bell, PA12-2006
High School Diploma -
Norristown Area High School
Norristown, PA06-2004
Skills
- Access control and surveillance
- Incident response
- Safety inspections and compliance
- Customer service
Timeline
Security Officer
Dell Retirement Services
02.2019 - Current
Shift Supervisor
Rite-Aid Pharmacy
09.2004 - 01.2019
Associate of Applied Science - Criminal Justice
Montgomery County Community College
High School Diploma -
Norristown Area High School