Allen Roberts
Jefferson,GA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager
Love's Travel Stops and Country Stores
Madison, Ga
12.2017 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team performance through coaching, training, and development initiatives.
- Implemented cost-saving measures that improved operational efficiency across multiple departments.
- Developed strategic plans to enhance customer satisfaction and drive revenue growth.
- Analyzed financial reports to inform decision-making and optimize resource allocation.
- Fostered relationships with vendors to secure favorable terms and improve supply chain management.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Pilot/Flying J
01.2015 - 09.2017
- Responsible for the generation and execution of travel center and restaurant business plans to achieve established standards of excellence
- Execution for results in sales and profit objectives as well as customer satisfaction
- Ensured customer expectations were met, conducted regular meetings with team members and maintained effective vendor relationships
- Built, coached, managed and developed teams from a staffing, interviewing, hiring and training standpoint
- Drove sales, tracked inventory, controlled shrink and performed P&L analysis to exceed my monthly sales targets while ensuring I controlled my controllable expenses to maximize profitability
- Serve as a main point of contact for any customer or employee concern
Development Supervisor
RaceTrac Petroleum
10.2005 - 09.2014
- Developed and Supervised Training Initiatives
- - Oversee and facilitate training programs to ultimately drive performance and leadership at the store level
- - Drive customer engagement by assessing and training applicable skills to exceed guest expectations
- - Manage and develop direct reports
- - Ensure that training initiatives ultimately drive promotability within my areas
- Evaluates and Supports Store Manager Needs
- - Establish a work environment which illustrates a clear path for career development for all employees
- - Understand the organization’s business objectives and field initiatives and motivate and drive store teams to execute for results
- - Actively monitor performance and progress for the area stores in reaching the organizations business objectives
- - Differentiate between a manager’s ability to develop and improve, and those lacking qualities needed to be successful; incorporate this information when making personnel changes
- Serve as an Employee Advocate and Relations Support
- - Serve as an advocate for resolving employee grievances
- - Drive employee interaction in the RaceTrac store community through area engagement programs
- - Serve as a people advocate for disseminating Human Resources and Operations messages throughout the areas
Education
Associate of Science - Business Administration
Valdosta State University
01-1997
Associate of Science - undefined
Brookwood High School
01-1995
Skills
- Leadership and team building
- Training and coaching
- Effective leader
- Time management
- Inventory control
- Team training and development
- Goal setting
- Verbal and written communication
- Administrative skills
- Problem resolution
- Operations management
- Team player
Accomplishments
- Supervised team of 80-95 team members.
- Achieved Center of Excellence in Store, Tire Shop and Hardee's concept in our Tier 0 location.
- Serves as Merchandising Mentor to District 2512
- Supervision - Supervised store team to monitor sales activity and goal achievement and exceeded our sales budget from 2020-2025
Timeline
General Manager
Love's Travel Stops and Country Stores
12.2017 - Current
General Manager
Pilot/Flying J
01.2015 - 09.2017
Development Supervisor
RaceTrac Petroleum
10.2005 - 09.2014
Associate of Science - undefined
Brookwood High School
Associate of Science - Business Administration
Valdosta State University